IT Team Lead — Senior Support & Microsoft Stack

Rezult Group

Alabama

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Rezult Group is seeking an IT Assistant Manager to lead a hands-on IT team in Alabama. The role focuses on senior-level support for Microsoft environments and operational leadership of the IT Helpdesk.

The ideal candidate has 3+ years in enterprise IT support and at least 1 year in a technical leadership role, with strong troubleshooting, networking, and virtualization skills. The position is full-time, onsite with up to 25% travel.

Qualifications

Bachelor’s degree preferred; equivalent relevant experience considered.
3+ years of Level 3 / enterprise IT support experience.
1+ year of technical leadership or team lead experience.
Hands-on experience supporting Microsoft environments.
Experience with networking and virtualization environments.

Responsibilities

Lead, mentor, and support an IT Helpdesk team.
Provide senior-level/L3 technical support and troubleshoot complex IT issues.
Support and administer Microsoft environments, including Windows Server, Microsoft 365, Azure, and Exchange.
Support IT infrastructure, networking, virtualization, endpoints, and remote management tools.
Monitor helpdesk activity and assist with improving service levels and support processes.
Assist with cybersecurity initiatives, technology upgrades, and IT projects.
Identify root causes and drive technical issues through resolution.
Maintain documentation and support IT standards and procedures.
Coordinate with technology vendors as needed.
Travel periodically to support business needs.