IT Assistant Manager

Rezult Group; Alabama; Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Rezult Group is seeking an IT Assistant Manager to lead a hands-on IT team in Alabama. The role focuses on senior-level support for Microsoft environments and operational leadership of the IT Helpdesk.

The ideal candidate has 3+ years in enterprise IT support and at least 1 year in a technical leadership role, with strong troubleshooting, networking, and virtualization skills. The position is full-time, onsite with up to 25% travel.

Formación

• Bachelor’s degree preferred; equivalent relevant experience considered.
• 3+ years of Level 3 / enterprise IT support experience.
• 1+ year of technical leadership or team lead experience.
• Hands-on experience supporting Microsoft environments.
• Experience with networking and virtualization environments.

Responsabilidades

• Lead, mentor, and support an IT Helpdesk team.
• Provide senior-level/L3 technical support and troubleshoot complex IT issues.
• Support and administer Microsoft environments, including Windows Server, Microsoft 365, Azure, and Exchange.
• Support IT infrastructure, networking, virtualization, endpoints, and remote management tools.
• Monitor helpdesk activity and assist with improving service levels and support processes.
• Assist with cybersecurity initiatives, technology upgrades, and IT projects.
• Identify root causes and drive technical issues through resolution.
• Maintain documentation and support IT standards and procedures.
• Coordinate with technology vendors as needed.
• Travel periodically to support business needs.

Conocimientos

Leadership

Troubleshooting

Communication

Problem solving

Educación

Bachelor’s degree or equivalent experience

Herramientas

Windows Server

Microsoft 365

Azure

Exchange

RMM tools

Networking

Virtualization

Descripción del empleo

Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a IT Assistant Manager to fulfill an immediately full-time vacancy. This position is a Full-Time, Direct Hire position that sits onsite (M-F, 8-5) in Alabama and will require up to 25% travel.

Position Overview

The IT Assistant Manager will provide technical leadership and support day-to-day IT operations. This is a hands-on leadership role responsible for senior-level technical support while helping lead, mentor, and develop an IT support team. The ideal candidate is a broad-based IT professional with strong troubleshooting skills, experience supporting Microsoft environments, and previous technical leadership experience who is ready to take on greater management responsibility.

Responsibilities

• Lead, mentor, and support an IT Helpdesk team.
• Provide senior-level/L3 technical support and troubleshoot complex IT issues.
• Support and administer Microsoft environments, including Windows Server, Microsoft 365, Azure, and Exchange.
• Support IT infrastructure, networking, virtualization, endpoints, and remote management tools.
• Monitor helpdesk activity and assist with improving service levels and support processes.
• Assist with cybersecurity initiatives, technology upgrades, and IT projects.
• Identify root causes and drive technical issues through resolution.
• Maintain documentation and support IT standards and procedures.
• Coordinate with technology vendors as needed.
• Travel periodically to support business needs.

Qualifications

• 3+ years of Level 3 / enterprise IT support experience.
• Hands-on experience supporting Microsoft environments.
• 1+ year of technical leadership or team lead experience.
• Experience supporting networking and virtualization environments.
• Experience with RMM/remote management tools.
• Strong troubleshooting skills and broad IT knowledge.
• Strong communication, organization, and problem‑solving skills.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent relevant experience and/or industry certifications may be considered in lieu of a degree.

We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.