IT Systems & User Support Coordinator

Douglas County (NV); Minden (NV); On-site; USD 60,000 - 85,000; Full time

Job summary

Douglas County in Nevada is seeking an IT Coordinator to implement, optimize, and maintain enterprise applications and systems. The role focuses on identity access management, hardware lifecycle deployment, and SaaS automation tools, working with cross-functional teams to deploy scalable IT solutions.

The position requires hands-on technical work and collaboration to keep the digital workspace productive. The role provides end-user support, asset tracking, and secure access management while

Qualifications

• Associate's or Technical degree related to Information Technology with two years of experience in enterprise IT, or an equivalent combination.
• Experience installing, troubleshooting and maintaining computers and software in an enterprise environment.

Responsibilities

• Provide technical support and assistance to County employees, troubleshooting hardware, software, systems, and network issues.
• Create and manage user accounts and permissions within County systems for secure access.
• Assist with deployment of County-approved solution packages across devices and systems.
• Ensure devices meet security standards by applying updates and monitoring compliance.
• Maintain records of support requests, resolutions, and system changes; document procedures.
• Educate County employees on software and hardware usage and best practices.
• Track and manage County technology assets and inventory.
• Safely decommission outdated or damaged equipment and dispose of data securely.
• Represent the County with integrity in all relations with staff and the public.
• Contribute to team goals and activities.

Skills

Troubleshooting

User account management

Hardware deployment

Identity access management

SaaS tools

Education

Associate's or Technical degree in IT

Tools

Patch panels

Cable testing

Security updates

Job description

Douglas County in Nevada is seeking an IT Coordinator to implement, optimize, and maintain enterprise applications and systems. The role focuses on identity access management, hardware lifecycle deployment, and SaaS automation tools, working with cross-functional teams to deploy scalable IT solutions.

The position requires hands-on technical work and collaboration to keep the digital workspace productive. The role provides end-user support, asset tracking, and secure access management while