IT Systems Technician II

Syberstone LLC; Wauchula (FL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Sales commission opportunities

Ongoing training and professional development

Career advancement opportunities

Job summary

Syberstone LLC is seeking an experienced IT Systems Technician II to join our team in Wauchula, Florida. This role involves providing advanced technical support and managing systems across various client environments.

The ideal candidate will have strong Microsoft 365 administration and systems troubleshooting skills, along with a solid background in networking and cybersecurity best practices. A competitive salary starting at $20/hour will be offered based on experience.

Qualifications

• 3+ years of experience in technical support and systems administration.
• Familiarity with cybersecurity technologies.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Provide advanced technical support for various devices.
• Troubleshoot and resolve escalated technical issues.
• Administer Microsoft 365 environments.
• Support and maintain network infrastructure.

Skills

Troubleshooting skills

Systems administration

Networking knowledge

Microsoft 365 administration

Cybersecurity best practices

Education

Associate degree or technical certification

Tools

Microsoft 365

Windows Server

RMM and PSA platforms

Cisco equipment

Job description

SyberStone is seeking an experienced IT Systems Technician II to join our growing team and provide advanced technical support for our clients across a variety of industries. This role is responsible for independently resolving technical issues, supporting client infrastructure, assisting with projects, and serving as an escalation point for more complex support requests.

The ideal candidate possesses strong troubleshooting skills, experience working with business technology environments, and a solid understanding of systems administration, networking, Microsoft 365, and cybersecurity best practices. This position offers the opportunity to work with a broad range of technologies while contributing to the success of our clients and the continued growth of SyberStone.

Responsibilities

• Provide advanced technical support for desktops, laptops, servers, printers, mobile devices, and business applications.
• Troubleshoot and resolve escalated hardware, software, networking, and cloud-related issues.
• Administer and support Microsoft 365 environments, including Exchange Online, Entra ID, Teams, SharePoint, and Intune.
• Support and maintain Windows Server environments, Active Directory, Group Policy, and user access controls.
• Configure, maintain, and troubleshoot network infrastructure including switches, wireless access points, routers, firewalls, VPNs, and VLANs.
• Assist with the deployment, maintenance, and optimization of cybersecurity solutions including endpoint protection, email security, DNS filtering, MFA, and backup solutions.
• Perform server maintenance, workstation deployments, migrations, upgrades, and technology refresh projects.
• Utilize RMM, PSA, monitoring, and documentation platforms to proactively identify and resolve issues.
• Serve as a technical resource and mentor for IT Systems Technician I staff.
• Assist with project implementation including network upgrades, cloud migrations, wireless deployments, cybersecurity improvements, and infrastructure enhancements.
• Document support activities, configurations, procedures, and technical standards.
• Collaborate with team members and vendors to resolve complex technical issues.
• Deliver professional, customer-focused support while maintaining strong communication with clients.
• Participate in after-hours maintenance windows and emergency support activities as required.

Qualifications

• Associate degree, technical certification, or equivalent experience in Information Technology.
• 3+ years of experience in technical support, systems administration, or MSP environments preferred.
• Strong understanding of Microsoft 365 administration and cloud services.
• Experience supporting Windows Server environments, Active Directory, Group Policy, and business applications.
• Working knowledge of networking technologies including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, and wireless networking.
• Experience supporting Fortinet, Ubiquiti, SonicWall, Cisco, or similar networking platforms preferred.
• Familiarity with cybersecurity technologies including endpoint protection, MFA, email security, backup solutions, and security best practices.
• Experience utilizing RMM, PSA, ticketing, monitoring, and documentation platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities and work independently.
• Familiarity with ITIL service management principles is a plus.
• Must be able to pass a background check and maintain professional conduct when working with clients.
• Competitive salary starting at $20/hour based on experience
• Sales commission opportunities
• Ongoing training and professional development
• Industry certification assistance
• Career advancement opportunities within a growing company
• Exposure to enterprise, government, and small business technology environments

Job Category

Technical Support and IT Services

Flexible Schedule

Mon - Fri / Sat - Sun