IT Systems Technician

Socket.dev; Council Bluffs (IA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Sign-on bonus up to 2,500

Medical, dental, vision benefits

401k with company match

Paid holidays and PTO

Life and disability insurance

Career growth opportunities

Job summary

Southwest Iowa Renewable Energy, LLC is seeking an IT Systems Technician to provide on-site support and maintain critical IT operations in Council Bluffs. The role emphasizes hands-on technical work, end-user support, and coordination with an IT Manager and MSP for escalations.

The ideal candidate has 2–4 years’ experience in Windows Server environments, strong communication skills, and familiarity with Microsoft platforms, security, and backups.

Qualifications

• Associate’s or bachelor’s degree in Information Technology or equivalent.
• 2–4 years in a dedicated Windows Server environment.
• Strong troubleshooting and end-user communication skills.

Responsibilities

• Maintain Windows Server, AD, Group Policy, DNS/DHCP, and related infrastructure.
• Configure Microsoft 365 and Azure to support growth and compliance.
• Monitor and fix network devices; manage backups and data recovery.
• Escalate complex issues to IT Manager and MSP when needed.
• Create PowerShell scripts and maintain documentation.

Education

Associate’s or bachelor’s degree in Information Technology

Tools

Windows Server 2019/2022

Active Directory

Microsoft 365

Azure basics

Job description

Description

Description

Job Details

Position Title: IT Systems Technician

Supervisor Title: Technology Senior Manager

Employment Type: Full-Time – Salaried

Location: Council Bluffs, IA (onsite)

Department: IT

*Sign on Bonus* up to $2,500

Description

Who We Are

Do you want to work somewhere where your work truly matters? At Southwest Iowa Renewable Energy (SIRE), we are a high-energy, forward-looking powerhouse on a mission to engineer the smartest, cleanest energy on the planet! We are ambitious and refuse to stand still - we are constantly innovating, smashing goals, and unlocking cool new technologies that push our fast-paced operations to the absolute next level.

We don’t just build renewable energy - we build a team people want to be part of. If you are curious and crave an innovative environment where your hardworking spirit is celebrated, SIRE is exactly where you belong. We are a principled, world-class team that has been redefining renewable fuels since 2009, producing over 140 million gallons of ethanol annually. We lead with a people-centric culture that invests in its team to ensure you have a stable, high-impact career at the center of something big. Let’s fuel the future together!

What We Are Looking For

The IT Systems Technician provides hands-on, on-site support for business systems and end users, focusing on maintaining reliable IT operations and minimizing downtime. This is a user-facing role designed for someone who can manage day-to-day technology issues independently while coordinating with the IT Manager and a third-party Managed Service Provider (MSP) for escalations and cybersecurity support.

This role is ideal for a technically skilled, physically capable professional who enjoys problem-solving, working directly with users, and performing hands-on technical work in a dynamic environment. This position works closely with other departments to ensure SIRE continues to operate safely, efficiently, and in compliance with industry and regulatory standards.

Essential Job Responsibilities and Duties

Infrastructure Management

Maintain and optimize Windows Server infrastructure, Active Directory, Group Policy, and core network services including DNS and DHCP.

Cloud & Modern Workplace Administration

Manage, configure, and secure the Microsoft 365 suite and Azure cloud environments to support organizational growth and compliance.

Network Support

Monitor, troubleshoot, and maintain network infrastructure, including switches, routers, firewalls, and VPN systems.

Security & Compliance

Implement routine security patching, manage backup verification processes, and execute data recovery protocols to protect organizational assets.

Technical Escalation

Serve as a escalation point to resolve complex technical issues and provide guidance to Technical team the Business. .

Automation & Documentation

Develop PowerShell scripts to automate repetitive administrative tasks and maintain clear, comprehensive technical documentation.

Other duties as assigned by management.

Requirements

Qualifications

• Associate’s or bachelor’s degree in Information Technology and/or relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications with equivalent experience
• 2–4 years of hands-on experience in a dedicated Windows Server environment
• Proficiency in Windows Server (2019/2022) administration and Active Directory/Entra ID management
• Hands-on experience administering Microsoft 365 (Exchange, SharePoint, Teams) and basic Azure infrastructure
• Strong working knowledge of Windows operating systems and Microsoft platforms
• Strong troubleshooting skills and the ability to communicate effectively with end users
• Strong written and verbal communication skills
• Ability to multi-task
• Ability to work well with others and the ability to work independently
• Ability to lift up to 50 lbs

Compensation, Benefits & Career Growth

• UP to $2,500 in new employee sign on bonuses
• Exceptional family medical, dental, and vision benefits (includes a 100% company paid premium option for medical & $0-copay telehealth)
• HSA and FSA options, with up to $1,000 annual company match
• Quarterly bonuses up to 15%
• Paid time off (PTO) accrual starting day one (up to 3 weeks in year one)
• 9 paid holidays
• Exceptional 401k fund contributions (up to 6%)
• Short- and long-term disability and life insurance
• Paid parental and bereavement leave
• Training, skill-based pay increases, and career development
• Strong culture with events, appreciation, and SIRE swag
• Clear opportunities for long-term career growth

Equal Opportunity Employer

Southwest Iowa Renewable Energy, LLC is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.