IT Systems Support Specialist (Willcox, AZ)

Golden Valley Electric Association; Willcox (AZ); On-site; USD 51,000 - 56,000; Full time

Job summary

Sulphur Springs Valley Electric Cooperative (SSVEC) in southeastern Arizona is seeking an IT support specialist to deliver hands-on technology services for employees and field crews. You will install, configure, and maintain computers, mobile devices, and printers, while supporting network connectivity and cybersecurity operations.

The role requires an Associate's degree or 5 years of related experience, and a CompTIA Security+ certification.

Qualifications

• Associate's degree or 5 years of related experience.
• CompTIA Security+ certification is required.
• Cisco and higher‑tier CompTIA certifications preferred.
• Must possess a valid Arizona Class D driver's license.

Responsibilities

• Install, configure, maintain, and troubleshoot computers, mobile devices, software, phones, printers, and other end-user technology.
• Support network and VPN connectivity, infrastructure, cybersecurity operations, software patching, and response to technology outages.
• Troubleshoot end-user system issues and provide timely technical support across the Cooperative.
• Install and support specialized technology, including audio/visual equipment, specialty software, and copper and fiber optic cabling.
• Maintain technology assets and recommend improvements to IT systems, infrastructure, and service delivery.
• Provide field technology support as needed and assist the team during cybersecurity incident responses.
• Maintain positive working relationships with employees and members.

Skills

End-user support

Cybersecurity awareness

Network connectivity

Education

Associate's degree in IT, CS, or related field

Five years of related experience and/or training

CompTIA Security+ certification

Cisco certifications (preferred)

Job description

Sulphur Springs Valley Electric Cooperative (SSVEC) is a cooperative delivering safe and reliable electric service, through people who provide exceptional support to our member-owners and the communities we serve. SSVEC is a not for profit, member-owned distribution cooperative providing electricity to more than 60,000 services over some 4,100 miles of energized line. Located in southeastern Arizona. SSVEC is dedicated to community growth, quality of life and a positive vision for the future.

Why Join SSVEC?

• Stable, community-focused cooperative with long-term career opportunities
• Strong retirement benefits, including pension and 401(k)
• Comprehensive benefits package (medical, dental, vision, PTO)

About The Role

This position provides hands‑on technology support throughout the Cooperative, helping employees stay connected and productive through reliable computer hardware, software, network devices, printers, phones, mobile devices, and other technology. The position also supports network and cybersecurity operations, responds to technology service outages, maintains specialized technology, and may provide technology support to Technical Services and line crews in the field.

Key Responsibilities

• Install, configure, maintain, and troubleshoot computers, mobile devices, software, phones, printers, and other end‑user technology.
• Support network and Virtual Private Network connectivity, infrastructure, cybersecurity operations, software patching, and response to technology outages.
• Troubleshoot end‑user system issues and provide timely technical support across the Cooperative.
• Install and support specialized technology, including audio/visual equipment, specialty software, and copper and fiber optic cabling.
• Maintain technology assets and recommend improvements to IT systems, infrastructure, and service delivery.
• Provide field technology support as needed and assist the team during cybersecurity incident responses.
• Maintain positive working relationships with employees and members.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; or five years of directly related experience and/or training; or an equivalent combination of education and experience.
• CompTIA Security+ certification required.
• Cisco and higher-tier CompTIA certifications preferred.
• Must possess a valid Arizona Class D driver's license.

All offers of employment are contingent upon completing a standard pre‑employment drug screening and criminal background check.

SSVEC is an Equal Opportunity/Affirmative Action Employer/Veterans/Disabled.

Salary: $37.09 - $41.21 per hour