IT Systems Support Specialist (Willcox, AZ)

Sulphur Springs Valley Electric Cooperative, Inc.; Willcox (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Pension plan

401(k)

Medical, dental, vision

PTO

Job summary

Sulphur Springs Valley Electric Cooperative (SSVEC) is seeking an IT Systems Support Specialist to join our team in Willcox, AZ. The role provides hands-on technology support for devices, software, network connectivity, and cybersecurity across the cooperative.

You will troubleshoot end-user issues, support field crews, and maintain IT assets while ensuring reliable service to member-owners in southeastern Arizona. Equal opportunity employer.

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field, or five years of directly related experience and/or training; or an equivalent combination.
• CompTIA Security+ certification is required.
• Cisco and higher-tier CompTIA certifications are preferred.
• Must possess a valid Arizona Class D driver's license.

Responsibilities

• Install, configure, maintain, and troubleshoot computers, mobile devices, software, phones, printers and other end-user tech.
• Support network and VPN connectivity, infrastructure, cybersecurity operations, software patching and outages.
• Troubleshoot end-user system issues and provide timely technical support.
• Install and support specialized technology including AV equipment and copper/fiber cabling.
• Maintain technology assets and recommend improvements to IT systems and service delivery.
• Provide field technology support as needed and assist during cybersecurity incident responses.
• Maintain positive working relationships with employees and members.

Skills

End-user support

Network connectivity

Cybersecurity operations

Field technology support

Technical troubleshooting

Education

Associate's degree in IT or related field

Five years of related experience

Equivalent combination of education and experience

Tools

VPN

Patch management

Copper and fiber cabling

Job description

Sulphur Springs Valley Electric Cooperative (SSVEC) is a cooperative delivering safe and reliable electric service, through people who provide exceptional support to our member-owners and the communities we serve. SSVEC is a not for profit, member‑owned distribution cooperative providing electricity to more than 60,000 services over some 4,100 miles of energized line. Located in southeastern Arizona. SSVEC is dedicated to community growth, quality of life and a positive vision for the future.

Sulphur Springs Valley Electric Cooperative (SSVEC) is seeking an IT Systems Support Specialist to join our team in Willcox, AZ.

Why Join SSVEC?

• Stable, community-focused cooperative with long-term career opportunities
• Strong retirement benefits, including pension and 401(k)
• Comprehensive benefits package (medical, dental, vision, PTO)

About the Role

This position provides hands‑on technology support throughout the Cooperative, helping employees stay connected and productive through reliable computer hardware, software, network devices, printers, phones, mobile devices, and other technology. The position also supports network and cybersecurity operations, responds to technology service outages, maintains specialized technology, and may provide technology support to Technical Services and line crews in the field.

Key Responsibilities

• Install, configure, maintain, and troubleshoot computers, mobile devices, software, phones, printers, and other end‑user technology.
• Support network and Virtual Private Network connectivity, infrastructure, cybersecurity operations, software patching, and response to technology outages.
• Troubleshoot end‑user system issues and provide timely technical support across the Cooperative.
• Install and support specialized technology, including audio/visual equipment, specialty software, and copper and fiber optic cabling.
• Maintain technology assets and recommend improvements to IT systems, infrastructure, and service delivery.
• Provide field technology support as needed and assist the team during cybersecurity incident responses.
• Maintain positive working relationships with employees and members.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field; or five years of directly related experience and/or training; or an equivalent combination of education and experience.
• CompTIA Security+ certification required.
• Cisco and higher‑tier CompTIA certifications preferred.
• Must possess a valid Arizona Class D driver's license.

All offers of employment are contingent upon completing a standard pre‑employment drug screening and criminal background check.

SSVEC is an Equal Opportunity/Affirmative Action Employer/Veterans/Disabled.