IT & Systems Support Intern

National Information Solutions Cooperative (NISC); Lake Saint Louis (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

National Information Solutions Cooperative (NISC) is seeking an IT Help Desk/Desktop Support professional to troubleshoot Windows and Linux issues, join PCs to domains, and support customers using Remote Desktop. You’ll monitor servers with Xymon, log incidents, and help create action plans to keep systems running smoothly.

Ideal candidates have basic IT coursework, strong customer service skills, and the ability to work independently or in a team, adapting to changing needs while maintaining

Qualifications

• Strong customer orientation and communication skills.
• Familiarity with Windows desktop operating systems.
• Understanding of Linux and Windows servers and TCP/IP networks.
• Ability to work independently and in a team.

Responsibilities

• Troubleshoot Windows desktop issues and join PCs to Windows domains.
• Install and troubleshoot NISC software on customer PCs.
• Provide customer phone support in an ACD environment.
• Monitor Windows and Linux servers via Xymon.

Skills

Customer orientation

Windows desktop

Linux servers

TCP/IP networks

Problem-solving

Communication

Teamwork

Adaptability

Confidentiality

Education

High School diploma

Pursuing Associate/Bachelor’s in IT

Tools

Remote Desktop

Xymon

Job description

National Information Solutions Cooperative (NISC) is seeking an IT Help Desk/Desktop Support professional to troubleshoot Windows and Linux issues, join PCs to domains, and support customers using Remote Desktop. You’ll monitor servers with Xymon, log incidents, and help create action plans to keep systems running smoothly.

Ideal candidates have basic IT coursework, strong customer service skills, and the ability to work independently or in a team, adapting to changing needs while maintaining