IT Systems Specialist

PMI-Entertainment-Group-2; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

PMI Entertainment Group is seeking an IT Systems Specialist to troubleshoot issues, support end users, and develop SOPs for enterprise systems. You will facilitate effective communication between staff and system vendors, while aligning IT with event operations needs.

The role requires strong problem-solving, documentation, and teamwork skills, with on-site duties in a fast-paced hospitality and entertainment environment.

Qualifications

• Requires associate degree in computer science or related field.
• Two to four years of relevant professional experience preferred.
• Proven ability to write procedures and maintain documentation.

Responsibilities

• Troubleshoots system issues and provides technical support to users.
• Develops operating procedures and SOPs for systems and processes.
• Assists with evaluating and implementing system upgrades and enhancements.
• Maintains system security and user profiles across software stacks.
• Supports retail and F&B point of sale systems and related hardware.

Skills

Communication

Time management

Multi-tasking

Teamwork

Attention to detail

Confidentiality

Problem solving

Education

Associate degree in computer science

Tools

Microsoft Office

ERP systems

POS systems

Event management system

Job description

Job Title: IT Systems SpecialistDepartment: Information TechnologyReports to: IT DirectorSupervises Others: NoDOL Status: Full-TimeExemption Status: Salaried; ExemptGeneral Summary:This role is responsible for troubleshooting system issues, providing technical support to users, developing operating procedures, and recommending system enhancements to improve performance and support seamless event operations. The position identifies and promotes best practices by facilitating effective communication between end users and system vendors.Job Duties:Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.Delivers training to staff members on system functionality based on the employee role and system.Proactively assists other staff members to use hardware and software more effectively.Investigates new technology and assists with implementing systems that improve efficiency and usability for end-users.Analyzes all company software to develop SOP’s and best practices in programs to include, but not limited to event management system, point of sale systems, and inventory systems.Provides IT support for retail and food and beverage point of sale systems, including hardware, software, and next generation ordering solutions.Completes training on the company-owned event management system and serves as the system administrator. This includes setting up registrations, assisting with exhibitor portals and updating price lists.Stay up to date on all upgrades/system releases and test the systems before upgrades are released.Guides team members to achieve greater utilization of company owned software and systems.Works with vendors to procure hardware, software, and support servicesMaintains system security and integrity and user profiles.Presents solutions to the Director of IT regarding workflow challenges, software enhancements, or required upgrades to company-owned systems.Collaborates with supervisors and department leads to streamline processes and special projects.Creates/writes reports as requested.Maintains documentation for existing and new systems.Coordinates and assigns tasks to co-workers within a work unit or project.Resolves routine questions and problems and sets project deadlines.Responsible for following, observing, and participating in all Company related safety programs, procedures, and training sessions, as well as reporting potentially unsafe procedures.Maintains knowledge of new developments in the field by attending related educational programs, seminars, webinars and other educational courses.Assists in other IT areas as necessary.Participates in on-site rotation for event supportOther duties as assigned by supervisor.Knowledge, Skills and Abilities Required:Knowledge of information technology at a level normally acquired through completion of an associate degree in computer science.Two to four years of relevant professional experience is preferred.Interpersonal skills required to communicate effectively with all levels of company personnel.Able to learn various ERP systems.Able to make system recommendations.Able to write processes and procedures.Must be able to meet deadlines.Must be able to multi-task as there can be many interruptions in the day.Previous experience utilizing Microsoft Office is required.Requires the ability to maintain confidentiality of company records.Detail oriented, professional attitude.Possess strong organizational and time management skills with little supervision.Ability to interact with employees and vendors in a professional manner.Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.Ability to give, receive and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans. Requires excellent interpersonal skills.Evening, weekend, and holiday hours will be requiredPMI Entertainment Group is an Affirmative Action, Equal Opportunity Employer