IT Systems & Projects Specialist

MacLean Power Systems; Fort Mill (SC); On-site; USD 110,000 - 140,000; Full time

Job summary

MacLean Power Systems seeks an IT Site Support Leader to bridge centralized IT with plant operations. You will be the primary local IT contact, balancing enterprise standards with site realities and driving the final mile of technology rollouts.

You will coordinate with the outsourced service desk, manage escalations impacting production, ensure site readiness for ERP deployments, and lead adoption of new solutions by site operations.

Qualifications

• Bachelor's degree is preferred.
• 2–4 years in site IT support or IT project coordination.
• Manufacturing or operational site experience preferred.

Responsibilities

• Lead site IT initiatives and align with centralized IT and external partners.
• Own final stages of IT deployments ensuring site readiness for ERP and infrastructure upgrades.
• Coordinate with outsourced service desks and vendors to resolve production-impacting issues.
• Provide input to optimize field support and ensure proper adoption of deployed solutions.

Skills

Leadership

Stakeholder Alignment

Project Management

Technical Networking

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

Job Summary

The IT Site Support Leader serves as the primary bridge between centralized IT and plant/site operations. Operating as the primary accountable point of contact for local IT outcomes, this role balances enterprise IT standards with real-world plant needs. While maintaining essential hands-on infrastructure capabilities, the role primarily leads through coordination and influence driving the successful "last mile" of technology rollouts, resolving production-impacting escalations, and ensuring site readiness across a centralized and outsourced support model.

Job Duties

• Site IT Leadership & Stakeholder Alignment
• Strategic Bridge: Serve as the primary liaison connecting centralized IT, site leadership, and external partners.
• Lead Through Influence: Drive successful IT outcomes, align stakeholders on priorities, and manage local expectations without formal direct reports.
• Project Management & Execution: Manage localized IT project tracking, dependency mapping, risk identification, and timeline alignment.
• Site Readiness & Rollout Accountability
• The "Last Mile": Own the final stages of execution for enterprise deployments, ensuring complete site readiness for ERP implementations, infrastructure upgrades, and hardware rollouts.
• Adoption & Support: Ensure that newly deployed solutions are properly adopted by site operations and fully supported by local and centralized teams.
• Own the final stages of execution for enterprise deployments, ensuring complete site readiness for ERP implementations, infrastructure upgrades, cybersecurity initiatives, and hardware rollouts.
  • Production Escalation & Resolution
• Escalation Ownership: Take full ownership of identifying, tracking, and driving the resolution of technology issues that impact production or site operations.
• Cross-Functional Resolution: Proactively coordinate with centralized IT queues, the outsourced service desk/MSP, external vendors, and shopfloor technology partners to resolve critical issues rather than simply escalating and waiting.
  • Voice of the Site & Support Optimization
• Feedback Loop: Act as the voice of the site back to IT, proactively surfacing recurring issues, operational constraints, and technology adoption challenges to improve future decision-making.
• Field Support Input: Provide direct input to help shape the overarching field support model (determining the optimal mix of onsite, regional, and centralized support) based on the specific complexity of the site.
  • Centralized & Outsourced Model Coordination
• Partner Orchestration: Coordinate and oversee work performed by Tier 1 service desks, and third-party telecom/cabling contractors.
• Vendor & Asset Management: Maintain accurate hardware and software inventory, coordinate depot services, and hold vendors accountable for timely break-fix resolutions.
• Documentation & Knowledge Transfer: Maintain accurate site IT documentation, including infrastructure diagrams, support procedures, asset records, vendor contacts, and recurring issue patterns.
  • Hands-On Infrastructure Maintenance
• Local Infrastructure Support: Perform necessary "smart hands" duties in server rooms and wiring closets, including network rack organization, switch troubleshooting, and cable patching.
• Site Health Checks: Conduct routine preventative maintenance and troubleshooting for local networks, wireless access points, and conference room AV equipment.
  • Success Measures
  • Performance in this role will be evaluated against the following indicators:
• Site Readiness: Successful, on-time execution and adoption of technology rollouts with minimal disruption to site operations.
• Escalation Handling: Speed, efficiency, and communication quality when driving resolution for production-impacting issues.
• Continuous Improvement: Quantifiable reduction of repeat site issues through root-cause identification and central IT feedback.
• Asset Accuracy: Maintaining precise local hardware, software, and infrastructure inventories.
• Site Satisfaction: Positive feedback and strong alignment between plant leadership and central IT.

Experience and Education

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 2 to 4 years of experience in site support, IT project coordination, field engineering, or IT service management; manufacturing, distribution, or other operational site experience strongly preferred.

Competencies/ Skills

• Influence & Leadership: Proven ability to lead initiatives, drive accountability, and manage vendor/partner performance (e.g., CentiServe) without formal authority.
• Communication & Prioritization: Exceptional verbal and written communication skills with a strong emphasis on follow-through and stakeholder alignment.
• Technical Acumen: Solid foundation in networking fundamentals, local infrastructure, Windows/macOS environments, and hardware diagnostics.
• Operational Focus: Strong understanding of manufacturing/plant operations and how technology impacts production lines.