IT Systems & Operations Support Specialist

Elevate Operations Group Llc; St. George (VT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short- or long-term disability

Life insurance

Health savings accounts

Employee Assistance Program

Job summary

Paragon Pro Rentals is seeking an IT Specialist to support hardware, software, and systems across offices, yards, and field locations. You will troubleshoot, configure, and maintain workstations, printers, and mobile devices while assisting with servers, networks, and cloud-based systems.

The role requires 2–5 years of IT experience, knowledge of Windows and Microsoft Office, and familiarity with cybersecurity best practices.

Qualifications

• Associate or Bachelor’s degree preferred in IT or CS.
• 2–5 years IT support or systems administration experience.
• Experience with business networks and end-user systems.
• Proficiency in Windows operating systems and Microsoft Office environments.
• Experience with network troubleshooting and hardware support.
• Familiarity with cloud services such as Microsoft 365 or similar platforms.
• Understanding of cybersecurity best practices.

Responsibilities

• Provide technical support to employees for hardware, software, and system-related issues.
• Troubleshoot and resolve computer, network, and system problems.
• Install, configure, and maintain workstations, laptops, printers, and mobile devices.
• Assist with maintaining company servers, networks, and cloud-based systems.
• Manage user accounts, permissions, and access controls.
• Support email systems, file sharing platforms, and internal business applications.
• Maintain and support network infrastructure including routers, switches, and wireless networks.
• Assist with setup and support of technology in offices, equipment yards, and remote locations.
• Monitor system performance and ensure systems remain operational.
• Provide support for company software such as accounting systems, rental management software, and fleet tracking systems.
• Assist with system updates, upgrades, and troubleshooting.
• Work with vendors and service providers to resolve technical issues.
• Follow company IT security policies and best practices.
• Assist with system backups, updates, and security monitoring.
• Help ensure systems remain protected from cybersecurity threats.
• Maintain documentation of systems, configurations, and support procedures.
• Track technical issues and resolutions through helpdesk or ticketing systems.
• Other job tasks and functions as assigned.

Skills

Windows OS

Microsoft Office

Network troubleshooting

Hardware support

Cloud services (Microsoft 365)

Cybersecurity best practices

Education

Associate or Bachelor’s degree in IT/CS

Tools

Microsoft 365

Helpdesk software

Job description

Paragon Pro Rentals is seeking an IT Specialist to support hardware, software, and systems across offices, yards, and field locations. You will troubleshoot, configure, and maintain workstations, printers, and mobile devices while assisting with servers, networks, and cloud-based systems.

The role requires 2–5 years of IT experience, knowledge of Windows and Microsoft Office, and familiarity with cybersecurity best practices.