IT Systems Manager

Authority HVAC; Arizona; Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Authority HVAC seeks an IT & Systems Manager to own all technology end to end. You will manage core systems like NetSuite, oversee infrastructure, security, and data reporting for staff across multiple states, and collaborate with leaders to deliver reliable, scalable IT services.

The role combines hands-on execution with strategic planning, coordinating external vendors when needed, and ensuring timely support for employees. Report to the COO and drive continuous improvement.

Formación

• 5+ years in a broad IT role covering systems administration, infrastructure, security, and end-user support.
• Solid JavaScript and database/SQL fundamentals with the ability to become proficient in NetSuite configuration.
• Understanding of APIs and REST web services to integrate systems and move data reliably.
• Prior NetSuite, ERP, or field service software experience is a plus.

Responsabilidades

• Own and administer the company’s core business systems (e.g., NetSuite, including Field Service Management) — configuration, user access, and day-to-day reliability.
• Improve how systems work together — integrations and data flow between platforms — to reduce manual work and errors.
• Evaluate, implement, and roll out new software and tools; manage the transition and training so adoption sticks.
• Ensure the availability, security, and scalability of IT infrastructure across all locations.
• Serve as the primary support for employees — troubleshooting hardware, software, and access issues.

Conocimientos

JavaScript

SQL

Data reporting

Communication

Herramientas

NetSuite

ERP

REST APIs

Field Service Software

Descripción del empleo

Job Description

Job Description

Reports to:Chief Operating Officer (COO)

Scope:Company-wide IT for Authority HVAC — all employees, offices, and field staff across multiple states

Position Summary

The IT & Systems Manager owns Authority HVAC’s technology end to end — the business applications the company runs on, the infrastructure and security that keep it safe and available, day-to-day support for every employee, and the data and reporting leadership relies on. This is a hands-on, solo role:you’reboth the strategist who decides where technology shouldgoand the person who does the work to get it there, coordinating outside vendors where it makes sense. You report to the COO and keep the whole company running smoothly and securely.

Key Responsibilities

Business Systems & Applications

• Own and administer the company’s core business systems (e.g., NetSuite, including Field Service Management) — configuration, user access, and day-to-day reliability.
• Improve how systems work together — integrations and data flow between platforms — to reduce manual work and errors.
• Evaluate, implement, and roll out new software and tools; manage the transition and training so adoption sticks.

Infrastructure & Security

• Ensure the availability, security, and scalability of IT infrastructure — networks, servers/cloud, and connectivity across all locations.
• Manage user accounts, devices, and access controls; enforce security best practices and protect company and customer data.
• Own backup, disaster recovery, and business-continuity readiness.

Help Desk & End-User Support

• Serve as the primary point of support for employees — troubleshooting hardware, software, and access issues.
• Handle device provisioning, onboarding, and offboarding as people join, move, or leave.
• Maintain documentation and simple self-help resources to reduce repeat issues.

Data & Reporting

• Build andmaintainreports and dashboards that give leadership visibilityintothe business.
• Own data quality and consistency across systems so reporting can be trusted.
• Partner with department leaders to turn their questions into reliable, repeatable reporting.

Vendor & Cost Management

• Manage IT vendors and service providers — performance, contracts, and renewals.
• Control ITspendand recommend investments that deliver clear value.

Qualifications

• 5+ years in a broad IT role covering systems administration, infrastructure, security, and end-user support.
• Solid JavaScript and database/SQL fundamentals, with the systems-thinking and self-learning ability to become proficient in NetSuite configuration andSuiteScript.
• Understanding ofAPIs and REST web services, and how to use them to integrate systems and move data reliably between platforms.
• Prior NetSuite, ERP, or field service software experience a plus.
• Solid grasp of network, cloud, endpoint, and security fundamentals.
• Ability to build reports/dashboards and work with data across multiple systems.
• Familiarity with AI tools and agents, anda track recordof using them to work faster — automating routine tasks,assistingwithscriptingand troubleshooting, and improving day-to-day productivity.
• Comfortable working independently and prioritizing across many competing requests.
• Strong communicator who can translate technical issues into plain language for non-technical staff.

Success in the First 12 Months

• Core systems are stable, secure, and well-documented, with clearuser-accessand security controls in place.
• Employees gettimely, reliable support and a smooth device onboarding/offboarding process.
• Leadership has trustworthy, repeatable reporting from the company’s key systems.