IT Systems & Help Desk Analyst | ServiceNow & Networking

Home by AMES; Reno, Northern (NV, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Holidays

Vacation days

EAP — Employee Assistance Program

Disability insurance

Wellness program

Job summary

The AMES Companies is seeking a System Support Analyst for our Reno, Nevada facility. You will manage ServiceNow tickets, handle network hardware, printers, barcode equipment, and provide cross-location support as needed.

Ideal candidates have 2 years' experience, an Associate’s degree, and strong O365, Active Directory, Meraki, and printer/device knowledge with a customer-focused approach. Flex hours may be required.

Qualifications

• Associate's Degree required.
• 2 years of experience required.
• Proficiency in O365, MS Azure, Active Directory; networking and PC repair knowledge.

Responsibilities

• Analyze and evaluate reported issues and determine optimum resolution.

Skills

O365

MS Azure

Active Directory

Networking

PC repair

Printer/Copiers

Label printers

ServiceNow

Meraki switches

Cameras

Access points

Education

Associate's Degree

Tools

ServiceNow

Job description

The AMES Companies is seeking a System Support Analyst for our Reno, Nevada facility. You will manage ServiceNow tickets, handle network hardware, printers, barcode equipment, and provide cross-location support as needed.

Ideal candidates have 2 years' experience, an Associate’s degree, and strong O365, Active Directory, Meraki, and printer/device knowledge with a customer-focused approach. Flex hours may be required.