IT Systems Support Specialist at Methodist McKinney Hospital Mckinney, TX

Methodist McKinney Hospital; McKinney (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Methodist McKinney Hospital in McKinney, TX seeks an IT Systems Support Specialist to provide Tier 1/2 support for clinical and administrative apps. You will resolve issues across network, printers, servers, and integrated clinical equipment, while maintaining HIPAA compliance and supporting critical systems like M365, Epic, and Meditech.

The role covers hardware maintenance, onboarding/offboarding, Active Directory, and security incident response.

Qualifications

• Associate’s degree in IT, CS, Healthcare Informatics, or related field (or equivalent work experience).
• Experience in IT support required.
• Experience in a clinical or hospital setting preferred.
• Ability to troubleshoot across hardware, software, network connectivity and clinical equipment.

Responsibilities

• Provide Tier 1 and Tier 2 support for clinical and administrative applications.
• Resolve issues with network connectivity, printers, servers, and integrated clinical equipment.
• Troubleshoot hardware, software, and network problems for end-users.
• Support critical systems such as M365, Epic, Meditech and other clinical platforms.
• Maintain and troubleshoot IT hardware including WoWs, badge readers, barcode scanners, and printers.
• Respond promptly to IT issues in high-priority areas like operating rooms and conference rooms.
• Monitor system performance and perform routine maintenance on servers, VMs, cloud and local storage systems.
• Assist with software updates, patches, and backups for critical systems.
• Support onboarding/offboarding and manage user accounts via AD, Azure/Entra and related systems.
• Ensure HIPAA compliance and healthcare IT security standards.
• Respond to and assist in resolving IT security incidents.
• Monitor ticketing system and access logs; report irregularities.
• Enforce password policies and cybersecurity procedures.
• Educate users on features, updates, and downtime procedures.
• Develop and maintain user guides, documentation, and IT knowledgebase.
• Collaborate with departments and vendors on rollouts, upgrades, hardware relocations and integrations.
• Support IT projects such as new unit openings and workflow enhancements.
• Log, track, and resolve tickets through the service desk system.
• Triage and prioritize issues based on urgency and impact, escalating when necessary.
• Perform additional tasks to support IT operations and organizational goals.

Skills

Windows OS proficiency

Network troubleshooting

HIPAA compliance

Communication skills

Team collaboration

Education

Associate degree in IT/CS/Healthcare Informatics or related field

Tools

Active Directory

Microsoft 365

Epic/Meditech knowledge

Job description

IT Systems Support Specialist at Methodist McKinney Hospital, Mckinney, TX.

QUALIFICATIONS:

• Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field (or equivalent work experience).
• Experience in IT support required.
• Experience in a clinical or hospital setting preferred.

Responsibilities

• Provide Tier 1 and Tier 2 support for clinical and administrative applications.
• Resolve issues related to network connectivity, printers, servers, and integrated clinical equipment.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and integrated clinical equipment for end-users (e.g., nurses physicians, administrative staff).
• Support critical systems such as M365, Epic, Meditech and other clinical.
• Maintain and troubleshoot IT hardware including Workstations on Wheels (WoWs), badge readers, barcode scanners, and printers.
• Respond promptly to IT issues in high-priority areas such as operating rooms and conference rooms.
• Monitor system performance and conduct routine maintenance on servers, virtual machines, cloud and local storage systems and other SaaS based webapps.
• Assist with software updates, patches, and backups for critical systems.
• Support onboarding and offboarding and manage user accounts, profiles, and access controls using Active Directory, Microsoft Azure/Entra and other related systems.
• Ensure organization compliance with HIPAA and healthcare IT security standards.
• Respond to and assist in resolving IT security incidents.
• Monitor ticketing system and other access logs and report irregularities.
• Enforce password policies and other cybersecurity policies and procedures.
• Educate users on new software features, updates, and downtime procedures.
• Develop and maintain user guides, technical documentation, and the IT knowledgebase.
• Collaborate with departments and vendors on system rollouts, upgrades, and hardware relocations and system integration efforts.
• Support IT projects such as new unit openings and workflow enhancements.
• Log, track, and resolve tickets through the service desk system.
• Triage and prioritize issues based on urgency and impact, escalating when necessary.
• Perform additional tasks as assigned to support IT operations and organizational goals.

Knowledge, Skills, Abilities

• Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS).
• Familiarity with HIPAA, data privacy, and IT security regulations.
• Experience with network connectivity and troubleshooting (preferred).
• Proficiency in Windows OS, office productivity software, and basic networking principles.
• Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems.
• Strong troubleshooting skills across hardware, software, and network connectivity.
• Effective interpersonal and communication skills.
• Ability to train users, support software rollouts, and manage access controls.
• Highly organized and consistent in following and creating documentation and procedures.
• Adaptable and quick to learn in a dynamic clinical setting.
• Capable of working independently and escalating complex issues appropriately.
• Skilled in prioritizing and resolving multiple support requests in a fast-paced environment.
• Collaborative with cross-functional teams, vendors, and stakeholders during technology deployments.
• Committed to delivering courteous, efficient, and professional IT support.
• Adheres to organizational customer service standards.

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