IT Systems Engineer I

Packaging-Corporation-of-America; Lake Forest (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Packaging-Corporation-of-America seeks an IT Support Specialist to provide end-user support, manage desktops, servers, and network basics in a manufacturing setting. You will assist with Windows OS, AD, SCCM, O365, and PowerShell tasks, while ensuring service levels and incident resolution.

The role requires strong communication and the ability to work independently in a fast-paced environment at our Lake Forest, IL facility. On-site work with potential for growth.

Qualifications

• Experience supporting IT environments in a manufacturing setting.
• Familiarity with help desk software and incident management.
• Strong written and verbal communication across all levels of the company.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.

Skills

Windows OS

Active Directory

PowerShell

Help desk

Networking basics

Troubleshooting

Communication skills

Tools

VMware

SCCM

O365

Azure AD

Job description

Work Experience –

1. IT knowledge of computers, laptops, tablets, servers, mobile units, virtual machine environment.
2. Knowledge of networks (i.e.: Network Switches, TCP/IP, Packet Capture Software).
3. Knowledge of VMware and Microsoft Server environments.
4. Experience with Microsoft SCCM and Active Directory.
5. Experience Supporting O365 including Outlook and MS Teams.
6. Experience investigating and resolving help desk service requests and use of help desk software.
7. Experience in a manufacturing environment
8. Understanding of VLAN concepts and configuration.
9. Understand the concept of PowerShell commands
10. Familiarity with Wireless technologies (Aruba, Aerohive and Cisco)
11. Familiarity with traffic capture techniques and software.
12. Understanding of DHCP, vLans, and SSH protocols.

Skills –

1. Must be Windows Operating Systems literate. Desktop and server.
2. Veeam backup experience is a plus
3. Must have strong organizational skills to handle numerous details, deadlines, and requests.
4. Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
5. Must be able to evaluate and prioritize tasks for efficiency and completeness.
6. Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.

#LI-VP1