IT, Systems Engineer 3 - Microsoft 365

Yale Cancer Center; New Haven (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

Yale University is seeking a technical leader within the Email & Collaboration Engineering team to support a 50,000-user cloud environment. You will provide hands-on leadership, set engineering standards, and mentor engineers through design reviews and operational discipline.

You will serve as the SME for Exchange Online, Teams, SharePoint, OneDrive, Outlook and Copilot, while coordinating with Google Workspace, Zoom, Box/Dropbox, and Confluence to meet academic and administrative needs,

Qualifications

• Developed understanding of computer architecture, operating systems, and data structures.

Responsibilities

• Develop or modify moderately complex software programming applications from specifications.

Skills

Microsoft 365 expertise

PowerShell scripting

Analytical thinking

Interpersonal communication

Technical writing

Problem solving

Documentation

Education

Bachelor's degree

Tools

Exchange Online

Teams

SharePoint

OneDrive

Copilot

Google Workspace

Zoom

Confluence

Job description

Overview

In this role you will serve as a technical leader within the Email & Collaboration Engineering team supporting a 50,000-user cloud environment. Provide hands‑on technical leadership, raise engineering standards, and mentor junior team members through design reviews, troubleshooting methodology, and operational discipline.

Technical Leadership

Provide hands‑on engineering leadership, set technical standards, and mentor junior engineers through design reviews, troubleshooting practices, and operational rigor.

Microsoft 365 Expertise

Serve as a primary SME for Exchange Online, Teams, SharePoint, OneDrive, Outlook, and Copilot, driving advanced configuration, optimization, hybrid identity alignment, and complex messaging troubleshooting.

Multi‑Platform Collaboration Engineering

Deliver deep operational expertise across Google Workspace, Zoom, Box, Dropbox, and Confluence, designing solutions that align academic, research, and administrative needs with platform capabilities.

Operational Excellence & Incident Response

Act as an escalation point for major incidents, perform advanced diagnostics across mail flow, authentication, and collaboration security, and drive root‑cause analysis with corrective engineering improvements.

Security & Compliance Alignment

Engineer and maintain solutions that align with HIPAA and FERPA requirements.

Solution Design & Institutional Alignment

Translate institutional requirements into secure, compliant (HIPAA/FERPA‑aligned) messaging and collaboration solutions, articulating platform tradeoffs, risks, costs, and operational impacts while influencing service roadmaps.

Project & Initiative Execution

Lead and execute platform migrations, feature rollouts, tenant optimizations, and cross‑department initiatives.

Required Skills and Abilities

• Developed understanding of computer architecture, operating systems, and data structures.
• Advanced Microsoft 365 expertise required.
• Operational expertise in at least several of the following: Google Workspace administration, Zoom enterprise configuration, Box/Dropbox enterprise environments, Confluence administration.
• Strong scripting and automation experience (PowerShell required).
• Developed analytical, critical thinking, research, and problem‑solving skills.
• Developed interpersonal, written, communication, presentation, and organizational skills.
• Ability to write precise, detailed technical specs and documentation.

Preferred Skills and Experience

• Experience supporting environments at enterprise scale (20k+ users) strongly preferred.
• 7+ years of progressively responsible experience administering enterprise Microsoft 365 environments.
• Experience in higher education or similarly complex, research‑oriented organizations.
• Demonstrated experience operating in regulated environments (HIPAA, FERPA).

Principal Responsibilities

• Develop or modify moderately complex software programming applications from specifications.
• Monitor, support, and troubleshoot IT infrastructure, ensuring adherence to standards and service level objectives.
• Analyze and prepare reports on performance metrics.
• Implement and support robust and secure IT solution.
• Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders.
• Serve as a technical liaison; support & collaborate with internal and external stakeholders.
• Contribute to development & implementation of best practices.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Equal Opportunity Employer

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco‑free campus.