IT Systems Engineer

Sidecar Health; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

Join a forward-thinking company on a mission to transform healthcare in the U.S. as an IT Systems Engineer specializing in Genesys Cloud. You'll lead the design and implementation of voice communication systems, ensuring seamless customer experiences through high availability and performance. Collaborate with cross-functional teams, troubleshoot complex issues, and drive continuous improvement in telecom infrastructure. This role offers a competitive salary and the chance to make a significant impact in a rapidly growing, mission-driven environment. If you're passionate about using your expertise to improve healthcare accessibility, this opportunity is perfect for you.

Benefits

Competitive salary

Bonus opportunity

Equity package

Comprehensive Medical benefits

Dental benefits

Vision benefits

Paid vacation

Company holidays

Impactful work in healthcare

Diverse team environment

Qualifications

• 5+ years of telecom engineering experience, focusing on Genesys Cloud.
• Hands-on experience with VoIP and SIP fundamentals.
• Strong troubleshooting skills for complex system issues.

Responsibilities

• Lead design and maintenance of Genesys Cloud contact center solutions.
• Integrate telecom systems with internal platforms and APIs.
• Analyze call flows to enhance customer experience.

Skills

Telecom Engineering

Genesys Cloud

REST APIs

Python

Java

VoIP

SIP

Troubleshooting

Computer Networking

Telecom Security

Education

Bachelor's in Computer Science

Bachelor's in Telecommunications

Tools

Genesys PureConnect

Genesys PureEngage

Job description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

We’re looking for an experienced IT Systems Engineer with deep expertise in Genesys Cloud to lead the design, implementation, and optimization of our voice communication systems. This role will focus on integrating Genesys Cloud with our CRM and backend platform APIs, ensuring high availability, system performance, and seamless customer experiences.

What You’ll Do

• Lead the design, implementation, and maintenance of Genesys Cloud contact center solutions
• Manage and monitor telecom infrastructure, ensuring high availability and performance
• Integrate telecom systems with internal platforms and applications, including CRM and backend APIs
• Troubleshoot complex issues and implement effective solutions to minimize downtime
• Analyze call flows and performance data to drive continuous improvement and enhance customer experience
• Plan and implement system upgrades, new features, and platform enhancements
• Partner with vendors to resolve escalations and align on long-term roadmaps
• Maintain documentation for systems, configurations, and operational procedures
• Collaborate with IT and cross-functional teams to support business objectives
• Present performance reports and technical updates to senior leadership

What You'll Bring

• 5+ years of experience in telecom engineering, with 3+ years working on the Genesys Cloud platform
• Hands-on experience with Genesys Cloud, PureConnect, or PureEngage environments
• Experience integrating SaaS platforms using REST APIs
• Proficiency in Python or Java for scripting and automation
• Strong knowledge of VoIP, SIP, and telecom infrastructure fundamentals
• Solid understanding of computer networking principles
• Experience leading technical projects from design to execution
• Proven troubleshooting skills and ability to resolve complex system issues
• Familiarity with contact center operations and customer experience strategies
• Knowledge of telecom security best practices and compliance standards
• Strong communication skills, able to explain technical concepts to non-technical stakeholders
• Relevant certifications (e.g., Genesys Certified Professional) preferred
• Bachelor’s degree in Computer Science, Telecommunications, or a related field—or equivalent experience

What You'll Get

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience. The current expected salary range for this position is: $100,000 - $120,000.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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