IT Systems Engineer

HBD Industries, Inc.; Dublin (OH); On-site; USD 65,000 - 80,000; Full time

Job summary

HBD Industries, Inc. in Dublin, OH is seeking an IT Systems Engineer Associate to help design, maintain, and secure enterprise IT across manufacturing and corporate environments.

You will grow frontline skills in server administration, Microsoft 365, identity services, and security controls under senior guidance, with emphasis on reliability and documentation.

This role provides exposure to cybersecurity, NIST-aligned controls, and incident response within a fast-paced manufacturing setting.

Qualifications

• Bachelor’s degree in IT/MIS or equivalent professional experience.
• 2–4 years IT support or help desk experience in enterprise environments.
• Experience with Windows workstations and Windows Server concepts.
• Familiarity with Active Directory users, groups, and permissions.

Responsibilities

• Assist with system maintenance, upgrades, and troubleshooting.
• Support Microsoft 365 and identity-related administration tasks.
• Perform basic system checks and remediation following documented procedures.
• Assist with endpoint management and user lifecycle activities.
• Contribute to incident response and root cause analysis under supervision.
• Create and maintain technical documentation and SOPs.
• Follow standardized change and security processes.

Skills

System troubleshooting

Server administration

Active Directory

Microsoft 365

Networking basics

Documentation

Security/compliance awareness

Education

Bachelor’s degree in IT/MIS

2-4 years IT support experience

Tools

Microsoft 365 Admin Center

Windows Server concepts

Active Directory administration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Dublin, OH, US

30+ days ago Requisition ID: 2895

Position Summary

The IT Systems Engineer (Associate) supports the design, maintenance, and reliability of HBD’s enterprise IT systems across manufacturing and corporate environments. This role is designed for an individual transitioning from IT Support into systems engineering and will focus on building foundational infrastructure, cloud, and security skills under senior engineer guidance.

The Systems Engineer will assist with server administration, Microsoft 365, endpoint management, identity services, and documentation while developing deeper engineering capabilities aligned with HBD’s cybersecurity, compliance, and operational reliability requirements.

Principle Duties and Responsibilities

Serve as main point of contact (POC) between HBD IT and MSP

• Assist senior engineers with:
• System maintenance, upgrades, and troubleshooting
• Microsoft 365 and identity related administration tasks
• Perform system checks and basic remediation following documented procedures
• Support endpoint and user lifecycle activities (onboarding/offboarding)
• Participate in incident response and root cause analysis under supervision
• Create and maintain technical documentation and SOPs
• Learn and apply HBD cybersecurity, CUI, and NIST aligned controls

Technical Skills

• Troubleshooting system-level issues beyond the desktop tier
• Assisting with server, application, and infrastructure changes
• Monitoring system health and escalating when necessary
• Supporting system documentation, diagrams, and runbooks
• Following standardized change and security processes

Behavioral & Professional Capabilities

• Analytical problem-solving with a systems-thinking mindset
• Ability to learn new platforms quickly and apply feedback
• Comfort working in manufacturing environments with operational constraints
• Willingness to follow and enforce security and compliance requirements

Experience and Education Required

• Bachelor’s Degree in IT, MIS or equivalent work experience
• 2-4 years of experience in IT Support, Help Desk, or Technical Support roles with exposure to enterprise environments
• Demonstrated experience supporting:
• Windows workstations and basic Windows Server concepts
• Active Directory users, groups, and permissions
• Familiarity with basic networking concepts (DNS, DHCP, TCP/IP)
• Experience documenting procedures, troubleshooting steps, and system changes
• Strong customer service mindset with the ability to translate technical concepts for non-technical users

HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.