IT Systems & Desktop Support Specialist

Kennedy Krieger Institute, Inc.; Baltimore (MD); On-site; USD 57,140 - 99,305; Full time

Job summary

Kennedy Krieger Institute, Inc. is seeking an EUC Systems Support Specialist to provide customer support for technical issues. Responsibilities include troubleshooting software, managing user accounts, and collaborating with IS teams to resolve service requests.

The ideal candidate will have at least six years of IT experience and a CompTIA A+ Certification. Experience in healthcare settings is preferred.

Qualifications

• Minimum six years of experience in IT or customer support.
• Technical EPIC support experience preferred.
• Experience in a health care setting is highly desirable.

Responsibilities

• Provide support for software and application-related issues.
• Collaborate with IS Support Teams to resolve service requests.
• Implement user account management and security permissions.
• Track and update fixed assets through the hardware lifecycle.

Skills

Customer support

Technical troubleshooting

Software installation

Network management

Education

CompTIA A+ Certification

High School diploma or equivalent

Associate degree in Computer Science

Job description

Kennedy Krieger Institute, Inc. is seeking an EUC Systems Support Specialist to provide customer support for technical issues. Responsibilities include troubleshooting software, managing user accounts, and collaborating with IS teams to resolve service requests.

The ideal candidate will have at least six years of IT experience and a CompTIA A+ Certification. Experience in healthcare settings is preferred.