IT Systems & Desktop Support Specialist

Kennedy Krieger Institute; Baltimore (MD); On-site; USD 57,140 - 99,305; Full time

Job summary

The Kennedy Krieger Institute is seeking an EUC Systems Support Specialist to deliver excellent customer support for technical inquiries relating to computer applications. Responsibilities include troubleshooting computer issues and providing ongoing support for users.

The role demands a CompTIA A+ Certification, with a preference for individuals with a background in health care. A minimum of six years in IT support or customer service is required. The position is full-time and offers a pay range from $57,140.30 to $99,305.86 annually.

Qualifications

• CompTIA A+ Certification is required.
• Minimum six years of desktop support or IT experience is required.
• Experience in a health care setting is highly desirable.

Responsibilities

• Provides support for software issues as primary contact for end users.
• Collaborates with teams to resolve service requests.
• Installs proprietary software applications and resolves conflicts.

Skills

Technical Support

Troubleshooting

Customer Service

LAN Connectivity

Education

CompTIA A+ Certification

High School diploma or equivalent

Associate degree in Computer Science

Job description

The Kennedy Krieger Institute is seeking an EUC Systems Support Specialist to deliver excellent customer support for technical inquiries relating to computer applications. Responsibilities include troubleshooting computer issues and providing ongoing support for users.

The role demands a CompTIA A+ Certification, with a preference for individuals with a background in health care. A minimum of six years in IT support or customer service is required. The position is full-time and offers a pay range from $57,140.30 to $99,305.86 annually.