IT Consultant

Boise Cascade; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Boise Cascade is seeking an IT Support professional to install, configure, troubleshoot, and upgrade operating systems, software applications, and hardware across end-user environments. You will provide assistance, training, and ongoing support for administrative, professional, and mill operations staff, ensuring reliable computing and user productivity.

The successful candidate will demonstrate teamwork, clear communication, problem identification and resolution skills, and a commitment to

Qualifications

• College Degree, or equivalent work experience in related job function.
• Experience with end-user tools and operating systems for PCs/servers/networks.

Responsibilities

• Install, configure, troubleshoot, and upgrade operating systems, software applications, and hardware.
• Provide assistance, support, and training for end users in administrative, professional, and mill operations environments.
• Develop and maintain knowledge of the features and operation of end-user software and related hardware.
• Install, configure, and upgrade desktop/server hardware and peripherals.
• Write and maintain system documentation.
• Maintain confidentiality with regard to information being processed, stored or accessed by the network.
• Work as a team member to ensure connectivity and compatibility among systems.
• Perform other duties as may be assigned within the IT areas of responsibility.

Skills

Customer service

Troubleshooting

Training

Teamwork

Education

College degree or equivalent

Bachelor's degree in IT

Job description

Responsibilities

Install, configure, troubleshoot, and upgrade operating systems, software applications, and hardware. Provide assistance, support, and training for end users in administrative, professional, and mill operations environments. Develop and maintain knowledge of the features and operation of a wide variety of end-user software and related hardware. Install, configure, and upgrade desktop/server hardware and peripherals. Write and maintain system documentation. Maintain confidentiality with regard to information being processed, stored or accessed by the network. Select from among authorized procedures and seek assistance when guidelines are inadequate, or deviations are proposed. Work as a team member to ensure connectivity and compatibility among systems. Perform other duties as may be assigned within the IT areas of responsibility.

Basic Qualifications

• College Degree, or equivalent work experience in related job function.
• Experience in applying a number of different end-user tools, knowledge of features and operations of administrative and technical end-user products, understand the capabilities and operation of personal computer/server/network operating systems.

Preferred Qualifications

• Prefer bachelor’s degree in IT field and more than 3 years of experience in related job function.
• Experience in repair and maintenance of computer systems and network equipment preferred.
• The successful candidate will possess effective communication, interpersonal, customer service, and problem identification and resolution skills.
• Uses solid teamwork and collaboration skills.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Application

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