IT Systems & Business Intelligence Specialist

Coastal Electric Co; United States; Sur place; USD 64 000 - 93 000; Plein temps

Résumé du poste

Bobit Business Media seeks an IT Systems & Business Intelligence Specialist to blend hands-on IT support with analytics. You’ll develop dashboards and reports to drive data-informed decisions, ensure secure, reliable technology, and support operational efficiency across departments.

The role emphasizes collaboration with stakeholders, maintaining data integrity, and translating complex data into actionable insights for diverse audiences.

Qualifications

• Associate or bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum of two years of hands-on IT support experience; experience in a utility or similar environment preferred.
• Demonstrated experience troubleshooting hardware and software, supporting users, and maintaining IT infrastructure.
• Experience developing dashboards and visual reports using BI tools such as Tableau or Mosaic.

Responsabilités

• Serve as the primary IT support contact for employees, troubleshooting hardware, software, network connectivity, and system access issues.
• Develop and maintain dashboards, reports, and analytical tools to support operational decision-making.
• Maintain IT infrastructure, including Wi-Fi, VPN, and user permissions, ensuring security and reliability.
• Collaborate with internal departments to deliver data-driven solutions and promote data integrity.

Connaissances

IT support

Dashboard creation

Analytical thinking

Communication

Problem solving

Formation

Associate or Bachelor’s degree in CS/IT or related field

Outils

Tableau

Mosaic

SQL

Description du poste

IT Systems & Business Intelligence Specialist

Job Code: 2026-000-001

Salary Range: 64,054-92,884

Reports To:

Department: Marketing & Member Services

Job Responsibilities

NOWHIRING: IT SYSTEMS & BUSINESSINTELLIGENCE SPECIALIST

Department

• IT

Reports To

• IT Manager

Posting Date

• October 22-November 22,2026

FLSA Status

Non-Exempt

Pay Range

$64,054-92,884

What You’ll Do

Supportdaily technology operations while helping drive smarter, data-informed businessdecisions. This unique role combines hands-on IT support with businessintelligence and analytics. You will help ensure employees have the reliable,secure technology they need to succeed while developing dashboards, reports,and analytical tools that support operational efficiency and continuousimprovement.

Essential Duties and Responsibilities

IT & Technical Support (Approximately 60%)

• Serve as the primary point ofcontact for employee IT support, troubleshooting hardware, software,network connectivity, and system access issues.
• Install, configure, andmaintain employee workstations, laptops, mobile devices, and peripheralequipment.
• Maintain IT infrastructure,troubleshoot Wi-Fi and VPN connectivity, and manage user permissions.
• Provide technical support forcore utility applications, including Customer Information Systems (CIS),Geographic Information Systems (GIS), Outage Management Systems (OMS), andSCADA monitoring tools.
• Develop and maintain ITdocumentation, user guides, and knowledge base resources.
• Help maintain a reliable,secure, and efficient technology environment for the Cooperative.

Business Intelligence & Analytics(Approximately 40%)

• Retrieve, analyze, and manageCooperative data to identify trends, improve processes, and supportoperational decision-making.
• Develop and maintaininteractive dashboards, visual reports, custom queries, and analyticaltools using Tableau, Mosaic, or other business intelligence platforms.
• Maintain datasets, reportingstructures, and analytical frameworks to ensure accurate and consistentreporting.
• Collaborate with internaldepartments to understand business needs and deliver practical,data-driven solutions.
• Assist with databaseadministration and promote data integrity, quality, and consistency acrosssystems.
• Translate complex data intoclear, actionable insights for both technical and non-technical audiences.

Job Qualifications

What We’re Looking For

Education& Experience

• Associate or bachelor’s degreein Computer Science, Information Technology, or a related field preferred.
• Minimum of two years ofhands-on IT support experience; experience in a utility or similar environmentpreferred.
• Demonstrated experiencetroubleshooting hardware and software, supporting users, and maintainingIT infrastructure.
• Experience developingdashboards and visual reports using Tableau, Mosaic, or similar businessintelligence tools.
• Strong understanding ofdatabases and proficiency in SQL querying.
• Excellent analytical,problem-solving, organizational, and communication skills.
• Abilityto explain technical concepts and data insights clearly to employees atall levels.
• Mustpossess and maintain a valid Georgia driver's license, as operation of a companyvehicle is required.

Work Environment & Physical Requirements

• Primarily indoor workenvironment with moderate noise levels.
• Must be available to respond towork-related needs on a 24-hour basis.
• Occasional lifting of up to 50pounds and climbing to heights of up to six feet may be required.
• Ability to balance competingpriorities while providing dependable technical support and deliveringaccurate analytical results