IT Systems & Automation Manager (AI & Integrations)

T&M Services; Des Moines (IA); On-site; USD 75,000 - 90,000; Full time

Job summary

T&M Services in Des Moines, IA, is seeking a hands-on IT generalist to own the company's tech ecosystem across multiple sites. You’ll troubleshoot a warehouse router in the morning and design automated workflows in the afternoon, all with a pragmatic, no-ego mindset.

You’ll unify and secure our cloud environments, manage user access, and connect ERP/CRM/scheduling tools using low-code platforms. If you translate tech into plain English and remove friction for frontline staff, you’ll fit right in.

Qualifications

• Hands-on IT leader for a fast-growing business.
• Knowledge of basic networking and M365/Google Workspace.
• Ability to read API docs and build automated workflows.

Responsibilities

• Handle daily IT operations and infrastructure for multi-location teams.
• Unify systems across ERP/CRM/scheduling with low-code platforms.
• Build AI-enabled tools and automated workflows tied to company data.

Skills

IT Operations

Cloud Administration

Networking basics

Automation / low-code

AI workflows

Tools

Make

n8n

Zapier

APIs

Microsoft 365

Google Workspace

Job description

Let’s Be Honest: We’re Looking for a Unicorn.

If you come from a 1,000-person corporation where you had a dedicated team to write policies, another team to pull cables, and a third team to manage APIs, keep scrolling. You’d hate it here.

We are a growing, multi-location, multi-entity blue collar business that runs on real-world execution. Right now, our biggest bottleneck isn't our people or our work ethic, it’s our technology. We need one sharp, pragmatic builder to take ownership of our entire tech ecosystem.

We call it a unicorn role because you have to be comfortable shifting gears from troubleshooting a warehouse router in the morning to building automated workflows in the afternoon, and have zero ego about doing both.

Keeping it real (The Job)

1. Handle Daily IT Operations & Infrastructure (45%)

• Be the dependable, boots-on-the-ground technical safety net for our multi-location team. When a branch router drops, a new hire needs a workstation imaged, or a Microsoft 365 license needs provisioning, you handle it quickly and calmly.
• Administer and secure our multi-tenant cloud environments (Microsoft 365 or Google Workspace) across multiple legal entities and locations.
• Oversee corporate mail servers, email routing, user provisioning, and DNS records (SPF, DKIM, DMARC) to ensure reliable deliverability and security.
• Maintain and update corporate websites, domains, routers, and workstations while keeping security simple so field crews can work without jumping through hoops.

2. Unify & Integrate Our Systems (35%)

• Key Growth Mission: Audit our current software across multiple locations and legal entities, then build a clean, unified way for them to talk to each other.
• Connect our ERP, CRM, scheduling, and accounting tools using low-code platforms (n8n, Make, Zapier, APIs) so data flows automatically instead of being re-typed by staff.
• Deliver clean, consolidated reporting to headquarters without slowing down local branches.

3. Build Practical AI Tools (20%)

• Explore, deploy, and maintain practical AI-assisted workflows, such as automated document parsers for quotes and estimates, smart scheduling assistants, or internal knowledge-base tools tied strictly to our company data.

Who You Probably Are

• You have been the go-to tech person at a fast-growing small business, multi-site operation, or early-stage startup.
• You understand basic networking (routers, switches, Wi-Fi access points) and can manage user permissions across M365 or Google Workspace in your sleep.
• You know how to read API documentation, map data fields, and build automated workflows in tools like Make, Zapier, n8n, or Power Automate.
• You have hands-on curiosity or experience building functional AI workflows (such as prompt engineering and document parsing) with human-in-the-loop guardrails.
• Most importantly: You translate tech into plain English. You measure your success by how much friction you remove from our front-line staff, not by how complicated your diagrams look.

Why Join Us?

• Direct Impact: You won't be a cog in an IT machine. You will have a direct seat at the operational leadership table, and you’ll see your work immediately impact our bottom line and our team's daily sanity.
• Autonomy: We tell you the operational problem we need solved; you choose the smartest, cleanest tools to solve it.
• No Red Tape: Spot a broken process on Tuesday, deploy an automated fix by Friday.

Sound like the kind of opportunity you’ve been looking for? Des Moines, IA (100% On-Site) | Pay: $75,000 - $90,000 / year + Benefits