IT Systems & Automation Engineer - Flexible, Equity, Remote

Dormont Manufacturing Co; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Unlimited time off

Deferred remote work flexibility

Job summary

Rain is hiring for an IT Operations Engineer to support end users, automate workflows, and manage security and identity tooling across multiple offices. You will own onboarding/offboarding, asset lifecycles, SaaS licensing, vendor reviews, and onsite IT/AV administration.

You will design automation, implement Okta and JumpCloud workflows, write scripts for platform integrations, and help enforce SOC 2, PCI DSS, and GDPR controls.

Qualifications

• 3+ years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company.
• Hands on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory, with Okta Workflows a strong plus.
• Scripting and automation proficiency in Python and JavaScript for API interaction and system management.
• Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and more.
• Hands on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices.

Responsibilities

• Own day to day IT support across hardware, software, accounts and access requests, serving as the primary contact through Console helpdesk and Slack.
• Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
• Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory.
• Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
• Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
• Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
• Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems.

Skills

IT support

Automation

Scripting

End user support

Communication

Multi-hat mindset

Security awareness

Tools

Okta

JumpCloud

Okta Workflows

Google Workspace

Slack

CrowdStrike

UniFi

Apple Business Manager

Vanta

Job description

Rain is hiring for an IT Operations Engineer to support end users, automate workflows, and manage security and identity tooling across multiple offices. You will own onboarding/offboarding, asset lifecycles, SaaS licensing, vendor reviews, and onsite IT/AV administration.

You will design automation, implement Okta and JumpCloud workflows, write scripts for platform integrations, and help enforce SOC 2, PCI DSS, and GDPR controls.