IT Systems & Automation Engineer — Flexible Work & Equity

Next Matter; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Unlimited time off

Flexible working

Health, dental and vision plans

401(k) with company match

Equity option plan

Rain Cards for testing core products

Wellness spending

Team summits (domestic and 국제)

Job summary

Rain seeks an experienced IT professional to own end-user support, onboarding, asset management and the SaaS portfolio across multiple offices.

You’ll design automation, manage identity workflows with Okta, and help safeguard security and compliance (SOC 2 Type II, PCI DSS, GDPR) while collaborating with a small, fast-growing team.

If you are hands-on, curious, and comfortable wearing many hats, this hybrid role offers a chance to shape Rain’s global infrastructure.

Qualifications

• 3+ years in IT support, systems engineering or automation at startups.
• Hands-on Okta administration experience (SSO, MFA, Group Rules and Universal Directory).
• Scripting and automation proficiency in Python and JavaScript.
• Experience with Google Workspace, Slack, JumpCloud, CrowdStrike.
• Experience with office networking and AV (UniFi).
• Understanding of SOC 2, PCI DSS and GDPR controls.
• Strong end-user support instincts and clear communication.
• Ability to wear multiple hats in a small team.

Responsibilities

• Own day-to-day end user IT support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
• Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
• Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
• Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
• Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
• Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
• Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems
• Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
• Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack.
• Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations.
• Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached.
• Identify high leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting.
• Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly.
• Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta.
• Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access.
• Assist with security alert triage and incident response in coordination with the IT Manager.

Skills

IT support

Automation

Okta administration

Python

JavaScript

SaaS management

End user support

Networking

Security awareness

Communication

Tools

JumpCloud

Okta

Google Workspace

Slack

CrowdStrike

Apple Business Manager

UniFi

Vanta

Job description

Rain seeks an experienced IT professional to own end-user support, onboarding, asset management and the SaaS portfolio across multiple offices.

You’ll design automation, manage identity workflows with Okta, and help safeguard security and compliance (SOC 2 Type II, PCI DSS, GDPR) while collaborating with a small, fast-growing team.

If you are hands-on, curious, and comfortable wearing many hats, this hybrid role offers a chance to shape Rain’s global infrastructure.