IT Systems Analyst & User Enablement Lead

Center for Elders' Independence; Oakland (CA); Hybrid; USD 86,095 - 129,143; Full time

Job summary

Center for Elders' Independence is looking for an IT Systems Analyst to enhance user experience with technology. This hybrid position combines systems analysis, technical support, and user advocacy to improve IT solutions across the organization. Ideal candidates should possess a Bachelor's degree in a computing discipline and at least 5 years of experience in IT systems analysis. Responsibilities include training program design, technical support, and process improvements to elevate service quality and user satisfaction. Salary range is $86,095 to $129,143 based on experience and skills.

Qualifications

• 5+ years of experience in IT systems analysis, technical support, or service delivery.
• Proven ability to analyze technical challenges and develop business-relevant solutions.
• Strong experience in designing and delivering IT training to diverse user groups.

Responsibilities

• Partner with end-users to identify and translate pain points into improvements.
• Design scalable IT training programs to enhance user engagement.
• Monitor service desk trends and system performance to identify issues.

Skills

IT systems analysis

Technical support

Process improvement

User advocacy

Project coordination

Customer-focused mindset

Education

Bachelor's degree in a computing-related discipline

Tools

ServiceNow

Jira

Microsoft 365

Cisco

Job description

Center for Elders' Independence is looking for an IT Systems Analyst to enhance user experience with technology. This hybrid position combines systems analysis, technical support, and user advocacy to improve IT solutions across the organization. Ideal candidates should possess a Bachelor's degree in a computing discipline and at least 5 years of experience in IT systems analysis. Responsibilities include training program design, technical support, and process improvements to elevate service quality and user satisfaction. Salary range is $86,095 to $129,143 based on experience and skills.