IT Systems Analyst I

Akima, LLC; Maryland; Hybrid; USD 50,000 - 53,000; Full time

Job summary

SAVA is seeking an IT Analyst I to support the U.S. Army at Aberdeen Proving Ground, MD. The role involves resolving IT-related inquiries, providing technical assistance, and ensuring documentation accuracy. Applicants should have a Secret clearance, doD 8570 certification, and experience in IT hardware deployment.

Benefits

Comprehensive benefits program

Paid Time Off (PTO)

Qualifications

• Current Secret security clearance required.
• Active DoD 8570 IAT Level I Certification needed.
• 1 year of experience in IT support.

Responsibilities

• Resolve customer inquiries related to IT services and equipment.
• Maintain documentation for all requests monitored weekly.
• Provide updates and statuses to users on their requests.

Skills

Customer Service

Technical Assistance

Problem Resolution

Education

High School Diploma or GED

Tools

IT Hardware Deployment

Operating System Installation

Job description

SAVA is seeking to hire an IT Analyst I to support the U.S. Army at the Army Test and Evaluation Command (ATEC), based at Aberdeen Proving Ground, MD. The ideal applicant should demonstrate exceptional customer service skills, solid expertise in the relevant IT field, a strong commitment to the mission, and a dedicated work ethic.

Responsibilities

Responsibilities:

• Resolve customer inquiries and issues related to IT services, applications, and equipment.
• Provide technical assistance to customers to minimize disruptions of computer operations.
• Maintain documentation and metrics for all requests which will be monitored weekly by the Government.
• Identify and assess customer issues related to hardware, software, or communications, take appropriate steps to resolve them, or escalate the issue to a higher-level IT representative in accordance with organizational IT policies or test mission requirements.
• Provide feedback, updates and status to users on their requests for assistance according to local procedures as directed by the Government.

Qualifications

Qualifications:

• A current Secret security clearance is required (an Interim Secret may be considered).
• Active DoD 8570 IAT Level I Certification (Baseline Requirement).
• High School Diploma or GED and 1 year of experience.
• Experience required in deploying IThardware such as desktop computers, laptops, tablets, monitors, and printers.
• Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.

Desired Qualifications:

• Outstanding customer service and communication skills.
• Ability to work in a team environment and independently.
• Ability to adhere to government policies and requirements.

This hybrid position requires applicants to be within 1.5 – 2 hours commute from Aberdeen Proving Ground, MD.

Job ID

2025-17743
Work Type

Hybrid
Pay Range

$50,000.00 - $53,000.00
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

SAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At SAVA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, SAVA delivers global solutions that enhance business processes, lower costs, and take on today’s missions with greater opportunity, agility, and strength.

As a SAVA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.