IT Systems Analyst - FULL TIME

Graceland, Inc.; Memphis (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

Graceland, Inc. seeks a Systems Analyst to provide technical support and expertise within its IT Department. The role involves maintaining systems, assisting users, and collaborating with vendors. Applicants should have three years of experience in complex server environments and strong problem-solving skills.

Qualifications

• Minimum of three years’ experience in a 50+ user/multi-server environment.
• Superior organizational skills and attention to detail required.
• Ability to work independently or in a team environment.

Responsibilities

• Provide technical expertise for Graceland’s computers and peripherals.
• Bridge the gap between user-based systems and networked servers.
• Ensure operation of software and hardware with third-party vendors.

Skills

Knowledge of POS Systems

Technical Support

Network Security

Analytical Skills

Communication Skills

Job description

3734 Elvis Presley Blvd, Memphis, TN 38116, USA

Job Description

Posted Monday, June 9, 2025 at 7:00 AM

Elvis Presley Enterprises
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.

In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.

Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.

Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.

This is a full-time position located in the IT Department with working hours Monday through Friday, 9:00 am until 5:00 pm to include weekends and holidays as required with benefits after a successful completion of a sixty (60) day introductory period. Please note: This is not a remote position. This is a promotional opportunity and is an internal/external recruitment.

SUMMARY:

Under the direction of the Global IT Director, provide technical expertise for Graceland’s computers, printers, and other computer-related peripherals. The Systems Analyst must also bridge the gap between user-based systems and the networked servers, interconnectivity, and monitoring systems through the guidance of the network engineers. Analysts must be able to work with 3 rd party vendors to ensure operation of certain software and hardware products or services.

REQUIRED SKILLS AND ABILITIES:

• Strong knowledge of POS (Point of Sale Systems). Familiarity with both the software and hardware components of a POS system, including barcode scanners, card readers, and receipt printers.
• Provides onsite systems technical support to resolve issues related to passive and active system hardware, network connection problems, and network-centered configuration issues.
• Installs, configures, upgrades and maintains end-users computers, printers and other stand alone or networked devices.
• Have the ability to create or remove accounts in an Active Directory, Office 365 environment.
• Maintain network security integrity by following PCI compliance standards.
• Monitor, log and respond to Help Desk Voice & email ques, and resolve issues and documenting solutions in the service request and change management tracking system based upon department policies and procedures.
• Develops and maintains automated processes and scripts to keep end-users computers at the latest operating system updates anti-virus & anti-spyware definitions and application revision levels.
• Maintains accurate serial number inventories on network computer equipment.
• Evaluates software and hardware for research and development purposes.
• Participate with various server and infrastructure upgrades and configuration changes, including hardware operating system, and email administration, monitoring and problem resolution.
• Drafts and maintains all documentation and drawings for area of responsibility,
• Participates in an on-call primary and secondary schedule and responds to calls based upon department policies and procedures.
• Performs other related duties as assigned.

QUALIFICATIONS:

• Minimum of three years’ experience in a 50+ user/multi server environment
• Superior organizational skills and attention to detail required, including incident tracking, change management and project management.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Be able to work independently or in a team environment.
• Good analytical and problem- solving skills.
• Dependable and flexible when necessary
• Strong guest service and results orientation

SPECIAL REQUIREMENTS: Ability to stoop, reach, walk, sit, and stand for extended periods of time; use hands to handle objects, tools or controls, climb ladders, and move fixtures; good, clear speaking voice essential to communication both in person and on the telephone; ability to lift up to 35 pounds.

APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until it is filled.

Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.

3734 Elvis Presley Blvd, Memphis, TN 38116, USA