IT Systems Analyst

O'Hagan Meyer; Los Angeles (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health Care Plan

401(k) Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability Insurance

Training & Development

Wellness Resources

Commuter Benefits

Job summary

O'Hagan Meyer is seeking an experienced IT professional to join our internal Information Technology team as a local technology resource for our Southern California offices. The role focuses on hands-on support for attorneys and staff, involvement in technology initiatives, and strengthening our IT infrastructure as the firm grows.

The ideal candidate works independently, manages competing priorities, and builds trusted relationships with users while collaborating with a nationwide IT team.

Qualifications

• 3–5 years of IT support, service desk or IT operations experience.
• Experience supporting Microsoft Windows environments.
• Experience supporting M365 applications and services.
• Strong communication and interpersonal skills with both technical and non-technical users.
• Excellent organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to travel between Southern California office locations regularly.
• Ability to work independently within environmental protocols with limited supervision.
• Comfortable working with external vendors (MSP/MSSP, Dell, Microsoft).

Responsibilities

• Serve as primary technology resource for attorneys and staff in Southern California offices.
• Provide in-person, remote, and phone-based technical support.
• Troubleshoot hardware, software, printing, connectivity, and peripherals.
• Track, document, and follow through on support requests from intake to resolution.
• Coordinate equipment deployments, replacements, upgrades, and office tech needs.
• Support conference room tech and meeting-related requirements.
• Assist with user account administration in Microsoft 365.
• Support identity and access management per security policies.
• Assist with workstation deployment, patching, configuration, and lifecycle management.
• Escalate complex issues while owning resolution.
• Participate in firmwide IT projects and office expansions.
• Contribute to IT documentation and procedures.
• Promote security best practices and compliance.
• Collaborate with IT Director and IT team members regularly.

Skills

IT support

Troubleshooting

Communication

Time management

Relationship building

Independent work

Travel readiness

Vendor coordination

Tools

Microsoft 365

Exchange Online

Job description

O'Hagan Meyer is seeking an experienced, service-oriented IT professional to join our growing internal Information Technology team. This position serves as a key member of the firm's national IT organization while acting as the primary local technology resource for our Southern California offices.

This is an excellent opportunity for a highly motivated individual who enjoys both the technical and people aspects of IT. The successful candidate will provide hands‑on support to attorneys and staff, participate in technology initiatives and projects, and help strengthen the firm's technology infrastructure as O'Hagan Meyer continues to expand nationally.

The ideal candidate is someone who is comfortable working independently, capable of managing competing priorities, and enjoys building trusted relationships with users while remaining closely connected to a collaborative IT team distributed across the country.

About O'Hagan Meyer

O'Hagan Meyer LLC is a national litigation and insurance defense law firm with offices and remote personnel throughout the United States. As the firm continues to grow, our internal IT team plays a critical role in supporting attorneys and professional staff while implementing modern technology solutions that improve efficiency, security, and client service.

Our IT organization combines hands‑on user support with strategic initiatives focused on security, infrastructure modernization, operational excellence, and scalable growth.

Key Responsibilities

User Support & Service Delivery

Serve as a primary technology resource for attorneys and staff in the firm’s Southern California offices

This position is based in Downtown Los Angeles and requires regular onsite presence within the firm's Southern California offices, including Newport Beach, Hermosa Beach, and Woodland Hills. Occasional travel to other office locations may be required

Provide in‑person, remote, and phone‑based technical support

Troubleshoot hardware, software, printing, connectivity, and peripheral issues

Investigate and resolve user issues while maintaining a high level of professionalism and customer service

Track, document, and follow through on support requests from initial intake through resolution

Coordinate equipment deployments, replacements, upgrades, and office technology needs

Support conference room technology and meeting‑related technology requirements

Technical Administration & Operations

Assist with user account administration and support within Microsoft 365 and related platforms

Support identity and access management processes under established security policies

Assist with workstation deployment, patching, configuration, and lifecycle management

Support document management and legal‑specific applications utilized by the firm

Escalate complex technical issues appropriately while maintaining ownership through resolution

Projects & Continuous Improvement

Participate in firmwide IT projects and technology rollouts

Assist with office expansions, relocations, and infrastructure improvements

Contribute to IT documentation, procedures, and operational standards

Identify opportunities to improve user experience, processes, and service delivery

Assist with technology testing, implementation, and adoption efforts

Willingness to take on other projects as assigned

Security & Compliance Support

Promote technology security best‑practices throughout the organization

Support established security initiatives and operational controls

Assist with endpoint security, access management, and related technology processes

Help ensure adherence to firm technology standards and procedures

What Success Looks Like

Successful candidates will:

Effectively balance independent work with daily collaboration with the national IT team

Build strong working relationships with attorneys and staff

Become a trusted technology resource for Southern California offices

Demonstrate sound judgment and ownership of support issues

Maintain a proactive approach toward identifying and resolving issues before they become larger problems

Contribute positively to the continued growth and maturity of the IT department

Qualifications

Required

3-5 years of experience in an IT support, technical support, service desk, or IT operations role

Strong troubleshooting and problem‑solving skills

Experience supporting Microsoft Windows environments

Experience supporting M365 applications and services

Strong communication and interpersonal skills, including the ability to communicate effectively with both technical and non‑technical users

Excellent organizational and time‑management abilities

Ability to manage multiple priorities in a fast‑paced environment

Ability to work independently within set environmental protocols with limited local supervision

Ability to travel between Southern California office locations on a regular basis

Ability to comfortably work with external vendors (for example, external MSP/MSSP resources, technical support with Dell or Microsoft)

Physical Requirements

Must be able to lift up to 25 pounds at times

Comfortable with prolonged periods of sitting at a desk and working on a computer intermixed with regularly walking to various locations within the office

Preferred

Experience supporting a law firm or a similar client‑focused professional or financial services firm, or similarly client‑focused environment

Experience providing end‑user support in a hybrid environment with a workforce of users working in‑office and remotely

Practical experience patching network switches and preparing/cabling workstations

Familiarity with hybrid cloud environments and Microsoft 365 administration

Strong working knowledge of Microsoft Entra ID (Azure Active Directory) concepts and user administration

Familiarity with Mimecast and Exchange Online

Familiarity with Microsoft Conditional Access and MDM protocols

Experience supporting document management systems such as iManage or similar DMS

Exposure to cybersecurity best practices and security‑minded IT operations

Experience assisting with technology projects and deployments

You will collaborate regularly with

Director of IT:

Your primary source of direction and priorities

IT Team Members

Systems Administrators, Network & Systems Engineers, IT Support Technicians

Legal Technology Manager:

Supporting legal tech projects and policy initiatives

Local Office Managers & Admins:

For equipment needs, onsite IT visit arrangements & coordination and protocol adherence

HR & Operations:

Onboarding & Offboarding, Procurement Workflows, Policies & Protocols

Personal Characteristics We’re Looking For

Service‑minded and approachable

Professional and dependable

Curious and eager to learn

Team‑oriented while capable of operating independently.

Comfortable taking initiative

Strong attention to detail

Calm under pressure

Able to earn trust and credibility with end users and colleagues alike

O’Hagan Meyer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range: $75,000 to $105,000 (based upon experience level)

• Health Care Plan (Medical, Dental, & Vision)

• 401(k) Retirement Plan
• Life Insurance (Basic, Voluntary, & AD&D)
• Paid Time Off (Vacation, Sick Leave, & Company Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Commuter Benefits

Why Join our Firm?

• Collaborative and supportive team environment
• Opportunities for professional growth and skill development
• Competitive compensation and benefits package