IT Systems Analyst

FreshEdge; Fort Walton Beach (FL); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Health & Welfare Benefits

Paid Time Off

Holidays

401(k) with Company Match

Weekly Pay

Career Advancement Opportunities

Job summary

FreshEdge is seeking a motivated IT Support Specialist to provide technical assistance for computer systems, software, and hardware, with a strong focus on Windows desktop support.

You will troubleshoot issues, assist users on-site and remotely, and collaborate with vendors to resolve tickets while maintaining Microsoft 365 administration and essential business apps.

The position offers Monday–Friday hours, competitive hourly pay, and comprehensive benefits including health, PTO, and a 401(k).

Qualifications

• Bachelor’s degree preferred or equivalent work experience and IT certifications.
• At least 1 year Windows Desktop experience, IT Support, or a similar role.
• At least 1 year experience with Microsoft 365 administration or equivalent.
• Experience working and supporting users via ticketing systems.
• Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint).
• Experience with ConnectWise Suite, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A+, Microsoft Certified IT Professional, etc.).

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Troubleshoot issues and escalate to appropriate team members as needed.
• Install, modify, and repair hardware and software; set up devices for users.
• Reset credentials for email, computers, ERP systems, and other applications.
• Assist users on-site and via remote connections.

Skills

IT support

Windows desktop

Microsoft 365 administration

Ticketing systems

Hardware troubleshooting

Vendor coordination

Communication

Education

Bachelor’s degree in computer science or related field

Tools

ConnectWise Suite

ERP systems

Zebra hardware

Job description

FreshEdge is built on a united infrastructure of fresh food distributors collectively working to provide an unmatched assortment and service level across contiguous geographies via multiple locations and refrigerated facilities. We look forward to adding to our team and continuing our growth.

Essential Functions:

• Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
• Field and troubleshoot technical issues and escalate to appropriate team member or group for future resolution
• Install, modify, and repair computer hardware and software; build, set-up, and deploy computers and other company devices for users and new employees
• Reset credentials for email, computers, ERP systems, and other applications
• Assist users both on-site and via remote connections
• Contact and work with outside vendors for service as instructed by management
• Order and maintain supplies as needed for production and maintain on-hand inventory of supplies for assigned sites and report to management
• Report recurring/common issues to higher management during weekly meetings and identify outstanding issues
• Assist users’ technical needs for all business tasks including reporting, navigating websites/software and configuring business devices

Competencies:

• Strong organizational skills
• Continuous improvement and focus on skills
• Strong interpersonal skills
• Strong analytical skills; problem solver
• Ability to work closely in a team environment and manage independent projects

Education & Experience:

• Bachelor’s degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications
• At least 1 year Windows Desktop experience, IT Support, or a similar role
• At least 1 year experience with Microsoft 365 administration or equivalent
• Experience working and supporting users via ticketing systems
• Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint)
• Experience with network protocols, hardware, and troubleshooting techniques
• Experience with the following is a plus but not required: Connectwise Suite, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A+, Microsoft Certified IT Professional, etc.)

Schedule:

• Monday – Friday (8:00am – 4:30pm)
• Rotating on-call

Compensation:

• $26.00 - $28.00/hour

Physical Demands:

• Bending and lifting up to 40 pounds
• The ability to repetitively move on and off equipment
• Work in cold and wet cooler conditions for extended periods of time
• Stand or sit for long periods of time
• Travel as needed between FreshEdge companies

Benefits:

• Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
• Paid Time Off
• Holidays
• 401(k) with Company Match
• Weekly Pay
• Career Advancement Opportunities

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.