IT Systems Administrator - Infrastructure & Security

Rocky Mountain Chocolate Factory, Inc.; Durango (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings and Flexible Spending

401(k) with company match

EAP program

Short/Long Term Disability - Paid by 


Life Insurance - Paid by Company

Paid time off and holidays

Professional development opportunities

Employee discounts

Job summary

Rocky Mountain Chocolate Factory, Inc. is seeking a Systems Administrator to keep our technology infrastructure running smoothly.

The role blends infrastructure, security fundamentals, and frontline support, including basic tech literacy training and hands-on help desk coverage for issues such as account lockouts and printer problems. The position emphasizes collaboration with production and office personnel in a manufacturing environment, with regular rotations on frontline support and a focus

Qualifications

• 6 months to 1.5 years of hands-on IT/systems administration experience
• Windows/AD or cloud directory services (Azure AD/Entra ID), basic networking concepts
• Strong documentation habits and clear communication with non-technical staff
• Willingness to take regular rotations on frontline help desk coverage
• Nice to have CompTIA A+, Network+, or Security+ certifications

Responsibilities

• Administer user accounts, permissions, and device configuration
• Support day-to-day server, network, and cloud infrastructure upkeep
• Assist with provisioning and deprovisioning equipment and accounts for new hires
• Maintain and troubleshoot hardware and connectivity, including warehouse/production tech

Skills

Windows/AD

Azure AD/Entra ID

Networking concepts

Endpoint security tools

Documentation

Frontline support

Education

CompTIA A+/Network+/Security+ (nice to have)

Tools

Azure AD/Entra ID

Active Directory

Job description

The Systems Administrator will help keep our technology infrastructure running smoothly and securely. The role will be a visible, helpful presence for the people who depend on technology every day. This role will split time between infrastructure and security fundamentals (patching, backups, account administration, endpoint protection) and frontline support, including basic tech literacy training and hands‑on help desk coverage for everyday issues such as account lockouts, printer problems, and hardware troubleshooting.

KEY RESPONSIBILITIES

Infrastructure & Systems Administration

• Administer user accounts, permissions, and device configuration across the company's systems
• Support day‑to‑day server, network, and cloud infrastructure upkeep --- patching, backups, monitoring, and routine maintenance
• Assist with provisioning and deprovisioning equipment and accounts for new hires, transfers, and departures
• Maintain and troubleshoot hardware and connectivity, and support warehouse/production technology such as handheld scanners

Security Fundamentals

• Support endpoint protection, patch management, and basic vulnerability remediation under the guidance of our senior security staff
• Help enforce access control practices (MFA, least‑privilege permissions) and assist with periodic access reviews
• Follow and help document incident response procedures; elevate anomalies promptly

Help Desk & Frontline Support

• Frontline tech support --- triaging and resolving everyday issues (printers, peripherals, account access, basic troubleshooting) and logging them in our ticketing system
• Participate in delivering basic tech literacy training to staff --- practical, plain‑language sessions on the tools people use daily (not deep technical training)
• Be a friendly first point of contact for non‑technical staff and represent the technology team well in day-to-day interactions
• Escalate more complex infrastructure, security, ERP, or POS issues to the appropriate senior team member with clear documentation of what's already been tried

POS Configuration/Administration

• Maintain POS configurations for franchise and company‑owned stores for any items not covered by partner agreements

Documentation

• Keep runbooks, help desk knowledge‑base articles, and training materials current so issues can be resolved consistently, whoever's on rotation
• Log and categorize issues clearly enough that another team member could pick up a ticket and act on it without needing to ask follow-up questions

EDUCATION, EXPERIENCE & SKILLS

• 6 months to 1.5 years of hands‑on IT/systems administration experience (internships, help desk roles, and certification‑backed self‑study count)
• Working familiarity with Windows/Active Directory or a cloud directory service (Azure AD/Entra ID), basic networking concepts, and common endpoint security tools
• Comfortable troubleshooting under pressure and communicating clearly with non-technical staff --- this role is as much about people as it is about systems
• Willingness and reliability to take regular rotations on frontline help desk coverage
• Strong documentation habits --- you write things down so the next person doesn't have to start from scratch
• Nice to have: CompTIA A+, Network+, or Security+ (or actively working toward one)

PHYSICAL ENVIRONMENT

• Primarily office-based within a manufacturing and production environment.
• Frequent use of computers, phones, and standard office equipment.
• Regular interaction with manufacturing, warehouse, production, distribution, retail, and office personnel.
• Ability to remain seated for extended periods while performing computer‑based work.
• Occasionally required to lift or move items up to 20 pounds.

BENEFITS

• Medical, dental, and vision insurance
• Health Savings and Flexible Savings Acc unts
• 401(k) with company match
• EAP program
• Short/Long Term Disability - Paid by Company
• Life Insurance - Paid by Company
• Paid time off and holidays
• Professional development opportunities
• Employee discounts