IT Systems Administrator - Infrastructure & Security

ROCKY MOUNTAIN CHOCOLATE FACTORY INC; Durango (CO); On-site; USD 58,000 - 68,000; Full time

Job summary

ROCKY MOUNTAIN CHOCOLATE FACTORY INC is seeking a Systems Administrator to oversee infrastructure and security fundamentals while providing frontline IT support in Durango, CO. The role involves server, network, and cloud upkeep, as well as endpoint protection and access control practices.

Responsibilities include user and device management, incident documentation, and hands-on help desk coverage for daily issues.

Qualifications

• 6 months to 1.5 years of hands-on IT/systems administration experience.
• Experience with Windows/Active Directory or a cloud directory service (Azure AD/Entra ID).
• Comfortable troubleshooting under pressure and communicating clearly with non-technical staff; frontline support is part of the role.
• Nice to have: CompTIA A+, Network+, or Security+ (or actively pursuing).

Responsibilities

• Administer user accounts, permissions, and device configurations.
• Support day-to-day server, network, and cloud infrastructure upkeep (patching, backups, monitoring).
• Provide frontline help desk coverage for day-to-day issues and basic tech literacy training.
• Maintain POS configurations for stores not covered by partner agreements.

Skills

Windows Server/AD

Cloud directory services (Azure AD/Enr

Education

Certifications (CompTIA A+/Network+/Security+)

Tools

Ticketing system

POS configuration software

MS Office

Job description

Systems Administrator: Infrastructure & SecurityJob Title:Systems Administrator: Infrastructure & SecurityLocation:Durango, CODepartment:Information TechnologyStatus:Regular, Full-TimeReports To:Vice President of Growth & TechnologyFLSA Category:ExemptDirect Reports:0Level:JuniorRelevant Experience:0.5-1 yearsSalary Range:$58,000-$68,000 annuallyPOSITION SUMMARYThe Systems Administrator will help keep our technology infrastructure running smoothly and securely. The role will be a visible, helpful presence for the people who depend on technology every day. This role will split time between infrastructure and security fundamentals (patching, backups, account administration, endpoint protection) and frontline support, including basic tech literacy training and hands-on help desk coverage for everyday issues such as account lockouts, printer problems, and hardware troubleshooting.KEY RESPONSIBILITIESInfrastructure & Systems AdministrationAdminister user accounts, permissions, and device configuration across the company's systemsSupport day-to-day server, network, and cloud infrastructure upkeep — patching, backups, monitoring, and routine maintenanceAssist with provisioning and deprovisioning equipment and accounts for new hires, transfers, and departuresMaintain and troubleshoot hardware and connectivity, and support warehouse/production technology such as handheld scannersSecurity FundamentalsSupport endpoint protection, patch management, and basic vulnerability remediation under the guidance of our senior security staffHelp enforce access control practices (MFA, least-privilege permissions) and assist with periodic access reviewsFollow and help document incident response procedures; escalate anomalies promptlyHelp Desk & Frontline SupportFrontline tech support — triaging and resolving everyday issues (printers, peripherals, account access, basic troubleshooting) and logging them in our ticketing systemParticipate in delivering basic tech literacy training to staff — practical, plain-language sessions on the tools people use daily (not deep technical training)Be a friendly first point of contact for non-technical staff and represent the technology team well in day-to-day interactionsEscalate more complex infrastructure, security, ERP, or POS issues to the appropriate senior team member with clear documentation of what's already been triedPOS Configuration/AdministrationMaintain POS configurations for franchise and company-owned stores for any items not covered by partner agreementsDocumentationKeep runbooks, help desk knowledge-base articles, and training materials current so issues can be resolved consistently, whoever's on rotationLog and categorize issues clearly enough that another team member could pick up a ticket and act on it without needing to ask follow-up questionsEDUCATION, EXPERIENCE & SKILLS6 months to 1.5 years of hands-on IT/systems administration experience (internships, help desk roles, and certification-backed self-study count)Working familiarity with Windows/Active Directory or a cloud directory service (Azure AD/Entra ID), basic networking concepts, and common endpoint security toolsComfortable troubleshooting under pressure and communicating clearly with non-technical staff — this role is as much about people as it is about systemsWillingness and reliability to take regular rotations on frontline help desk coverageStrong documentation habits — you write things down so the next person doesn't have to start from scratchNice to have: CompTIA A+, Network+, or Security+ (or actively working toward one)PHYSICAL ENVIRONMENTPrimarily office-based within a manufacturing and production environment.Frequent use of computers, phones, and standard office equipment.Regular interaction with manufacturing, warehouse, production, distribution, retail, and office personnel.Ability to remain seated for extended periods while performing computer-based work.Occasionally required to lift or move items up to 20 pounds.