IT Systems Administrator I

New Mexico Mutual; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

New Mexico Mutual is seeking an IT System Administrator I to support our IT infrastructure. You will handle software deployments, assist with vulnerability management, daily operations, system maintenance, and troubleshooting of Windows and Linux environments.

You will work with Azure and Exchange, onboarding/offboarding, patching, server builds, and VMware, while providing end-user support and collaborating with service desk. A bachelor degree or equivalent experience is required.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field; four years of equivalent work experience may substitute for degree.
• 1–2 years of experience in systems administration or a similar role.
• Strong analytical and problem-solving skills.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks simultaneously.
• Ability to build and maintain relationships with technical and non-technical personnel.
• Ability to work with third party vendors for support and resolving technical issues.
• Ability to work as a team to accomplish larger goals and improve technical knowledge.
• Ability to maintain a ticketing queue and update tickets with progress reports.
• Ability to work after hours to patch and update servers during non-production hours.

Responsibilities

• Assist with software installations and troubleshooting in Windows and Linux.
• Maintain software deployments and removals as well as software inventory using PDQ.
• Assist with Azure administration, compliance, and data loss prevention.
• Conduct new user orientations and onboarding/offboarding of users.
• Assist with vulnerability management.
• Assist with patching and security updates for Windows and RedHat.
• Assist with new server builds, server hardening, and troubleshooting outages using VMware.
• Demonstrate analytical skills by researching problems and developing resolutions with documented steps.
• Provide end-user support when required.
• Assist service desk members with tickets and triage events.
• Continue to maintain technology skills by seeking to continually improve skill sets and learn new technologies.
• Other duties as assigned.

Skills

Analytical skills

Organizational skills

Communication skills

Multitasking

Relationship building

Vendor management

Teamwork

Ticketing

After-hours support

Education

Bachelor's degree or 4 years equivalent experience

Tools

Active Directory

Windows 11

MS Office

Azure/Exchange

RedHat Linux

VMware

MS SQL

Hardware/Software

Job description

Position Summary

This position is responsible for software deployments, assisting with vulnerability management, assisting with daily operations, system maintenance, troubleshooting of the computer systems, desktop applications, Azure administration, email administration, and critical computer systems that are used to support business needs.

Description

Job Title: IT System Administrator I

Department: Information Technology

Reports to: IT Infrastructure Manager

Position Summary

This position is responsible for software deployments, assisting with vulnerability management, assisting with daily operations, system maintenance, troubleshooting of the computer systems, desktop applications, Azure administration, email administration, and critical computer systems that are used to support business needs.

Essential Functions

• Assist with software installations, troubleshooting software and hardware issues in Windows and Linux.
• Maintain and manage software deployments and removals as well as software inventory using PDQ.
• Assist with Azure administration, compliance, and data loss prevention.
• Conduct new user orientations, and onboarding/offboarding of users.
• Assist with vulnerability management.
• Assist with patching and security updates by developing expertise in Windows and RedHat Patching routines.
• Assist with new server builds, server hardening, and troubleshooting outages by developing expertise in VMware.
• Demonstrate analytical skills by researching problems and developing resolutions with documented steps.
• Provide end-user support when required.
• Assist service desk members with tickets and triage events.
• Continue to maintain technology skills by seeking to continually improve skill sets and learn new technologies.
• Other duties as assigned.

Requirements

Job Qualifications

Education

Bachelor's degree in Computer Science, Information Systems, or related field; four years of equivalent work experience will substitute for degree.

Experience

1-2 years of experience in systems administration or a similar role.

Required Skills/Abilities

• Strong analytical and problem-solving skills.
• Strong organizational skills.
• Excellent verbal & written communication skills.
• Skill in managing multiple tasks simultaneously.
• Skill in building and maintaining relationships with technical and non-technical personnel.
• Skill in working with third party vendors for support and resolving technical issues.
• Ability to work as a team to accomplish larger goals and improve technical knowledge.
• Ability to maintain a ticketing queue and update tickets with progress reports.
• Ability to work after hours at times to patch and update servers during non-production hours.

Specialized Knowledge, Licenses, Etc.

• Windows Active Directory and Server (2016 and later)
• Windows 11.
• MS Office (Word, Excel, PowerPoint, Outlook)
• Azure and Exchange experience.
• RedHat Linux Enterprise experience.
• VMWare Server Virtualization exposure.
• MS SQL Server knowledge.
• Hardware and software experience.

Values And Mission

Adheres to New Mexico Mutual's values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.

Positive Attitude

Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.

Working Conditions

• NEW MEXICO MUTUAL maintains general office conditions with light physical demands.
• Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
• Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
• NEW MEXICO MUTUAL maintains a drug free environment, drug testing prior to employment as well as upon a work-related accident.
• Exposure to VDT screens.