IT Systems Adminstrator

Sylvania; Santa Fe (NM); On-site; USD 65,000 - 85,000; Full time

Job summary

Sylvania is seeking an IT Systems Administrator to maintain and secure district servers, cloud platforms, and endpoint devices. You will manage Windows Server environments, AD/ DNS/ DHCP, and Google Workspace, ensuring reliable services for students and staff.

The role requires strong troubleshooting, documentation, and collaboration with vendors. Ideal candidates have 3+ years of IT experience and a solid understanding of IAM, MFA, and incident response.

Qualifications

• Associate’s or Bachelor’s degree in IT/CS or related field, or an equivalent combination of education and experience.
• Three years of progressively responsible IT experience supporting servers, networks, cloud services, cybersecurity, or enterprise tech environments.
• Experience administering Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and related network services.
• Experience administering Google Workspace, Microsoft 365, Microsoft Entra ID, or comparable cloud-based systems.
• Experience with endpoint management, system monitoring, backup, virtualization, patch management, and cybersecurity tools.
• Knowledge of identity and access management, MFA, RBAC, and account provisioning.
• Ability to diagnose and resolve complex server, network, application, security, and user-account issues.
• Ability to maintain accurate system documentation, diagrams, inventories, procedures, and change logs.
• Protect confidential student, employee, financial, and district information.
• Must possess or obtain a valid New Mexico driver’s license and be able to travel between District locations.
• Ability to pass background checks and other employment requirements.
• Experience with IT ticketing systems and documentation management processes.

Responsibilities

• Installs, configures, administers, monitors, and maintains District servers, OS, storage, apps, and cloud services.
• Manages Windows Server environments including AD, DNS, DHCP, file and print services.
• Administers Google Workspace, Microsoft 365, Entra ID, and other cloud platforms.
• Creates, modifies, disables, and removes user accounts and security groups.
• Maintains secure provisioning and deprovisioning of users.
• Configures single sign-on and MFA; handles directory synchronization and app authentication.
• Maintains virtual servers, backups, storage, DR systems, and related infra.
• Monitors availability, performance, storage, event logs, and security alerts.
• Installs OS updates, patches, firmware, and app upgrades.
• Tests significant system changes before deployment; plans replacement for aging systems.
• Administers endpoint-management for Windows, Chromebooks, mobiles, and district devices.
• Develops device policies, security settings, and automated management procedures.
• Supports secure deployment, reassignment, recovery, and retirement of district technology.
• Maintains equipment inventories, licensing, warranties, and service agreements.
• Implements cybersecurity controls per policy and best practices.
• Administers MFA, endpoint protection, email security, web filtering, encryption, and vulnerability tools.
• Reviews security alerts and logs for suspicious activity; assists with incidents and recovery.
• Performs vulnerability scans and access reviews; maintains account hygiene.
• Creates and maintains system documentation and SOPs; coordinates with vendors on projects.

Skills

IT system expertise

Windows Server & AD

Cloud platforms (Google Workspace, M25

Endpoint management & virtualization

IAM & MFA

Troubleshooting complex issues

Documentation & change logs

data/protection & FERPA awareness

Driver's license & travel

IT ticketing systems knowledge

Education

Bachelor’s degree in IT/CS or related field

Tools

Windows Server

Active Directory

Google Workspace

Microsoft 365

Entra ID

Job description

Minimum Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field, OR an equivalent combination of education, technical training, professional certifications, and relevant work experience may be considered.
• A minimum of three years of progressively responsible experience supporting servers, networks, cloud services, cybersecurity systems, or enterprise technology environments.
• Must possess experience administering Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and related network services.
• Must possess experience administering Google Workspace, Microsoft 365, Microsoft Entra ID, or comparable cloud-based systems.
• Must possess experience with endpoint management, system monitoring, backup systems, virtualization, patch management, and cybersecurity tools.
• Must possess knowledge of identity and access management, multifactor authentication, role-based access, and account provisioning.
• Must possess the ability to diagnose and resolve complex server, network, application, security, and user-account issues.
• Must possess the ability to maintain accurate system documentation, diagrams, inventory records, procedures, and change logs.
• Must possess the ability to protect confidential student, employee, financial, and district information.
• Must possess or obtain a valid New Mexico driver’s license and be able to travel between District locations.
• Must successfully complete all background checks and other employment requirements established by the District and the State of New Mexico.
• Experience working with a IT Support ticketing system, and documentation management processes.

Preferred

Relevant professional certifications are preferred, including CompTIA Network+, Security+, Server+, Microsoft, Google, Cisco, Aruba, HPE, Fortinet, VMware, Veeam, ITIL, ISC2, or similar credentials.

Skills/Aptitudes

Must be capable of working independently and as part of a technology team. Must possess the ability to understand and follow through on oral and written instructions. Must possess the ability to communicate technical information clearly and positively with students, parents, staff, administrators, vendors, and community members.

Must possess strong analytical, organizational, troubleshooting, documentation, customer-service, and project-management skills. Must be able to manage multiple priorities, respond appropriately to emergencies, and complete assignments with limited supervision.

FLSA Status

EXEMPT

Essential Job Responsibilities of IT Systems Administrator

• Works cooperatively with colleagues, supervisors, and administrators.
• Demonstrates ethical behavior.
• Follows district policies and administrative rules and regulations.
• Follows District Code of Conduct policies.
• Maintains behavior appropriate to performing and accomplishing assigned duties.
• Maintains a suitable personal appearance as it relates to position.
• Installs, configures, administers, monitors, and maintains District servers, operating systems, storage systems, applications, and cloud services.
• Administers Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file services, print services, and related infrastructure.
• Administers Google Workspace, Microsoft 365, Microsoft Entra ID, and other approved cloud platforms.
• Creates, modifies, disables, and removes user accounts, security groups, organizational units, permissions, and shared resources.
• Maintains secure account-provisioning and deprovisioning processes for students, employees, contractors, and other authorized users.
• Configures and supports single sign-on, multifactor authentication, directory synchronization, and application authentication.
• Maintains virtual servers, backup systems, storage platforms, disaster-recovery systems, and related infrastructure.
• Monitors system availability, performance, storage capacity, event logs, and security alerts.
• Installs operating-system updates, security patches, firmware updates, and application upgrades.
• Tests significant system changes before deployment whenever practical.
• Identifies unsupported, aging, or end-of-life systems and assists with developing replacement plans.
• Administers endpoint-management systems for Windows computers, Chromebooks, mobile devices, and other District-owned equipment.
• Develops and maintains device policies, security settings, software packages, operating-system configurations, and automated management procedures.
• Supports the secure deployment, reassignment, recovery, and retirement of District technology.
• Assists with maintaining accurate equipment inventories, device assignments, licensing records, warranties, and service agreements.
• Implements and maintains cybersecurity controls consistent with District policy and recognized security practices.
• Administers multifactor authentication, endpoint protection, email security, web filtering, encryption, privileged‑access controls, vulnerability‑management tools, and related systems.
• Reviews security alerts, authentication logs, system logs, and monitoring systems for suspicious or unauthorized activity.
• Assists with investigating, containing, documenting, and recovering from cybersecurity incidents.
• Performs or coordinates vulnerability scans, account reviews, permission audits, and security assessments.
• Maintains separate administrative and standard user accounts in accordance with security practices.
• Assists with developing, documenting, and testing incident‑response, disaster‑recovery, business‑continuity, and data‑restoration procedures.
• Protects confidential information in accordance with FERPA, applicable law, District policy, and established security procedures.
• Assists with the administration and monitoring of District network infrastructure, including switches, wireless access points, firewalls, internet connections, virtual private networks, and network‑management systems.
• Diagnoses connectivity, authentication, routing, wireless, name‑resolution, bandwidth, and network‑performance issues.
• Assists with network segmentation, access‑control rules, wireless authentication, secure remote access, and internet redundancy.
• Coordinates with internet service providers, telecommunications providers, contractors, manufacturers, and other vendors to resolve service issues.
• Supports integrations among the student information system, learning‑management systems, rostering systems, identity platforms, communication systems, and other District applications.
• Configures and maintains data imports, exports, automated processes, secure file transfers, and application integrations.
• Troubleshoots problems involving data synchronization, user permissions, authentication, system configuration, and application access.
• Provides advanced technical support for issues escalated by technology‑support staff.
• Diagnoses and resolves complex hardware, software, server, network, application, account, and cybersecurity problems.
• Documents service requests, troubleshooting steps, resolutions, system changes, and recurring problems in the District’s ticketing or documentation system.
• Leads or assists with technology projects, including planning, testing, implementation, communication, training, and post‑implementation review.
• Coordinates with vendors and contractors to ensure that work meets District technical, security, performance, and documentation requirements.
• Assists with evaluating technology products, developing technical specifications, reviewing proposals, and estimating project costs.
• Schedules system changes and maintenance activities to minimize interruptions to classroom instruction and District operations.
• Creates and maintains system documentation, network diagrams, administrative procedures, configuration records, and standard operating procedures.
• Maintains records of administrative accounts, software versions, licensing, warranties, service agreements, and system dependencies.
• Follows established change‑management procedures and documents significant system or configuration changes.
• Assists with technology audits, cybersecurity assessments, insurance questionnaires, E‑Rate activities, public‑records requests, and compliance reviews.
• Maintains the confidentiality of administrative credentials, system configurations, security information, and protected District data.
• Communicates technical issues in a manner that can be understood by employees with varying levels of technical knowledge.
• Provides courteous, timely, and professional service to students, parents, employees, administrators, vendors, and community members.
• Provides technical guidance and training to District employees and technology staff.
• Participates in department meetings, project planning, professional development, and District committees as assigned.
• Supports a collaborative technology environment by sharing information, documenting work, and assisting other team members.
• Responds to critical technology outages, cybersecurity incidents, and emergencies as assigned.
• Participates in scheduled evening, weekend, school‑break, or emergency maintenance when necessary.
• Maintains current knowledge of technology, cybersecurity threats, educational systems, and industry practices.
• Participates in all required training.
• Other duties as assigned.