IT Systems Administrator - Google Workspace & IAM

Incidentiq; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid time off (PTO)

Job summary

Incident IQ is seeking a motivated IT Administrator to join our Atlanta-area team. The role focuses on supporting a diverse IT ecosystem, managing Google Workspace and OKTA, and ensuring smooth operation of hardware, software, and network services.

Ideal candidates will have foundational IT knowledge, strong problem-solving, and a willingness to learn IAM tools, with opportunities to grow across cloud applications and IT infrastructure.

Qualifications

• Bachelor's or Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with TCP/IP, DNS, and DHCP network concepts.
• Experience troubleshooting common hardware and software problems.
• Familiarity with ITSM or ticketing systems (Jira Service Desk, Zendesk, Freshservice).
• Experience administering Google Workspace is desirable.
• Exposure to Identity and Access Management tools, particularly OKTA.
• Experience with MDM/UEM platforms is a plus (Hexnode).
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Certifications like CompTIA A+ or Network+ are plus.

Responsibilities

• Provide prompt technical support to employees, troubleshooting hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of computers, meeting rooms (Zoom rooms), printers, and other IT equipment.
• Manage user lifecycle and access controls across core platforms, including Google Workspace and OKTA.
• Maintain IT asset inventory, track hardware lifecycles, and coordinate provisioning and offboarding of devices.
• Document IT procedures, configurations, and common issues for knowledge base.
• Collaborate with senior IT staff on larger projects and infrastructure improvements.

Skills

Windows OS

macOS

Google Workspace

OKTA IAM

ITSM basics

Networking basics (TCP/IP, DNS, DHCP)

Troubleshooting

Documentation

Education

Bachelor's or Associate in IT/CS or related field

Equivalent practical experience

Tools

Jira Service Desk

Zendesk

Freshservice

Google Workspace Admin

OKTA

Hexnode/MDM (preferred)

Job description

Incident IQ is seeking a motivated IT Administrator to join our Atlanta-area team. The role focuses on supporting a diverse IT ecosystem, managing Google Workspace and OKTA, and ensuring smooth operation of hardware, software, and network services.

Ideal candidates will have foundational IT knowledge, strong problem-solving, and a willingness to learn IAM tools, with opportunities to grow across cloud applications and IT infrastructure.