IT Administrator: School Tech Operations & Support

Incident IQ; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid time off

Job summary

Incident IQ in Atlanta is seeking a motivated IT Administrator to join our growing team. This role offers hands-on experience managing a diverse ecosystem of cloud applications and supporting a fast-paced, education-focused environment.

The ideal candidate will have foundational IT knowledge, be a quick learner, and collaborate with senior staff to maintain IT infrastructure, user access, and workflows across Google Workspace, OKTA, and other tools.

Qualifications

• A bachelor's degree or associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Basic knowledge of operating systems, including Windows and macOS.
• Familiarity with network concepts such as TCP/IP, DNS, and DHCP.
• Experience with troubleshooting common hardware and software problems.
• Familiarity with IT Service Management (ITSM) or ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice).
• Experience administering Google Workspace is highly desirable.
• Exposure to or willingness to learn Identity and Access Management (IAM) tools, particularly OKTA.
• Experience with or exposure to MDM/UEM platforms (Hexnode experience is a plus).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide prompt technical support to employees, troubleshooting hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of computers, meeting rooms (Zoom rooms), printers, and other IT equipment.
• Manage user lifecycle and access controls across core platforms, including Google Workspace and the OKTA Identity Platform.
• Maintain IT asset inventory, track hardware lifecycles, and coordinate the provisioning, shipping, and offboarding of employee devices.
• Document IT procedures, configurations, and common issues to build out knowledge base.
• Collaborate with senior IT staff on larger projects and infrastructure improvements.

Skills

Windows

macOS

Networking basics

ITSM experience

Google Workspace admin

OKTA IAM

Education

Bachelor's or Associate in IT/CS or related field

Tools

Google Workspace

OKTA

Jira Service Desk

Zendesk

Freshservice

Hexnode

Job description

Incident IQ in Atlanta is seeking a motivated IT Administrator to join our growing team. This role offers hands-on experience managing a diverse ecosystem of cloud applications and supporting a fast-paced, education-focused environment.

The ideal candidate will have foundational IT knowledge, be a quick learner, and collaborate with senior staff to maintain IT infrastructure, user access, and workflows across Google Workspace, OKTA, and other tools.