IT Administrator – Hybrid IT Support & Cloud Ops

Incident IQ; Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid time off

Job summary

Incident IQ, an Atlanta-based company, seeks a detail-oriented IT Administrator to support employees, troubleshoot hardware/software, and manage cloud apps. You’ll work with Google Workspace and OKTA, maintain assets, and document procedures in a growing IT environment.

The ideal candidate has foundational IT knowledge, strong communication, and the ability to work independently or with a team in a primarily office setting.

Qualifications

• Bachelor's or Associate degree in IT/CS or equivalent practical experience.
• Foundational knowledge of Windows and macOS operating systems.
• Familiarity with TCP/IP, DNS, and DHCP concepts.
• Experience troubleshooting hardware and software issues.
• Experience with ITSM/ticketing systems (Jira Service Desk, Zendesk, Freshservice).
• Experience administering Google Workspace is highly desirable.
• Awareness of IAM tools (OKTA) and MDM/UEM (Hexnode) is a plus.
• Strong communication and ability to work independently or in a team.
• Certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide prompt technical support to employees for hardware, software, and network issues.
• Install, configure, and maintain computers, meeting rooms, printers, and IT equipment.
• Manage user lifecycle and access controls across core platforms (Google Workspace, OKTA).
• Maintain IT asset inventory and coordinate provisioning, shipping, and offboarding.
• Document IT procedures and issues to build a knowledge base.
• Collaborate with senior IT staff on projects and infrastructure improvements.

Skills

Windows

macOS

TCP/IP

DNS

DHCP

Troubleshooting

Education

Bachelor's or Associate in Information Technology / Computer Science

Tools

Jira Service Desk

Zendesk

Freshservice

Google Workspace Admin

OKTA IAM

Hexnode MDM/UEM

Job description

Incident IQ, an Atlanta-based company, seeks a detail-oriented IT Administrator to support employees, troubleshoot hardware/software, and manage cloud apps. You’ll work with Google Workspace and OKTA, maintain assets, and document procedures in a growing IT environment.

The ideal candidate has foundational IT knowledge, strong communication, and the ability to work independently or with a team in a primarily office setting.