IT Systems Administrator — Automation & 24/7 Ops

NC State University

North Carolina

On-site

USD 70,000 - 110,000

Full time

14 days+

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Job summary

NC State University’s Office of Information Technology seeks a skilled Automation/Systems Administrator to support 24x7 workloads, batch processing, EDI integrations, and CMDB integrity. You will design automation, manage scheduling tools, and ensure secure data transmissions while collaborating with cross-functional teams.

The role requires Unix scripting, experience with IBM Workload Scheduler/CA-7/Control-M, and familiarity with ServiceNow.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Production support experience in a 24×7 enterprise environment.
Experience managing batch processes with workload scheduling software such as IBM Workload Scheduler, CA-7 and Control-M or experience with EDI mapping and software such as B2B Integrator and Boomi.
Demonstrated Unix skills including basic shell scripting experience.
Ability to communicate effectively, work independently, and collaboratively as part of a team.
Experience with ERP applications such as PeopleSoft or SAP.
Experience with ServiceNow or a similar ticket management tool.

Responsibilities

Develop, implement, and execute production and test processes and processing schedules using IBM Workload Scheduler or other scheduling automation applications.
Develop, implement, and execute secure data transmissions using EDI or similar tools.
Configure and implement reports and bursting rules within the report distribution and archiving solution.
Assist with automation efforts and onboard new resources to ensure the completeness and accuracy of the ServiceNow CMDB.
Use scripting languages to connect, enhance functionality, and optimize back-end applications.
Configure and administer automated workload scheduling software.
Configure and administer secure data transmission software.
Plan and implement software upgrades to support enhancements or maintenance.
Perform routine daily and ad hoc administrative tasks, monitor performance, address errors, and modify configurations.
Monitor and maintain CMDB in ServiceNow.
Serve as a subject matter expert for automated workload scheduling, EDI processing, report distribution and CMDB integrity.
Perform system level administration to troubleshoot incidents across software, OS, storage and network layers.
Analyze requirements to design and implement efficient solutions to meet business needs.
Create automation and scripting solutions to extend software functionality, and improve reliability, consistency, and operational efficiency.
Perform analysis on errors, investigate root causes and resolve or collaborate with other teams.
Participate in an on call rotation, and work extended hours and weekends as necessary.
Communicate technical concepts and potential solutions clearly to non-technical stakeholders.
Partner with customers and internal teams to identify solutions and process improvements.
Participate in lifecycle management of software solutions including patching and upgrades.
Develop and maintain documentation and technical references.