IT Systems Administrator

IBCC Industries, Inc.; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Collaborative environment

Tech initiatives

Job summary

IBCC Industries, Inc. is seeking an IT Systems Administrator to manage and support our technology infrastructure. The role focuses on maintaining servers, workstations, networks, security, and end-user support to ensure reliable IT operations.

The ideal candidate will be proactive, with strong technical skills and excellent communication to serve internal stakeholders. This position requires a bachelor’s degree or equivalent experience and 3+ years in IT administration.

Qualifications

• Bachelor's degree in IT or related field, or equivalent experience.
• 3+ years in IT administration, systems administration, or technical support.
• Experience supporting Microsoft 365 and Windows environments.
• Strong understanding of networking, VPNs, DNS, and firewall management.
• Experience with Active Directory and identity management.
• Knowledge of cybersecurity principles and best practices.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Administer and maintain servers, workstations, and business applications.
• Manage Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, and user accounts.
• Monitor performance, ensure availability, reliability, and security.
• Configure Active Directory, Group Policies, and user permissions.
• Install, update, and troubleshoot hardware and software.
• Manage networks, firewalls, switches, and VPN connectivity.
• Provide end-user support and training; respond to tickets.
• Maintain data backups, disaster recovery, and business continuity.

Skills

Troubleshooting

Communication

multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft 365

Active Directory

Windows Server

VMware/Hyper‑V

Azure

Job description

IBCC is seeking a knowledgeable and customer-focused IT Systems Administrator to manage and support the organization's technology infrastructure. The IT Administrator will be responsible for maintaining hardware, software, networks, security systems, and end-user support while ensuring reliable and secure IT operations across the organization.

The ideal candidate is a proactive problem solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding service to internal stakeholders.

Key Responsibilities

Infrastructure & Systems Administration

• Administer and maintain servers, workstations, operating systems, and business applications.
• Manage Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and user accounts.
• Monitor system performance and ensure optimal availability, reliability, and security.
• Configure and maintain Active Directory, Group Policies, and user permissions.
• Install, update, and troubleshoot hardware and software systems.

Network Administration

• Manage local and wide area networks, wireless networks, firewalls, switches, and VPN connectivity.
• Monitor network performance and resolve connectivity issues.
• Maintain network security protocols and documentation.
• Coordinate with internet service providers and technology vendors as needed.

Cybersecurity & Compliance

• Maintain and Continuously improve cybersecurity best practices.
• Manage endpoint protection, email security, multi-factor authentication, and access controls.
• Monitor security alerts and respond to potential threats or incidents.

End-User Support

• Provide technical support to employees for hardware, software, connectivity, and application issues.
• Respond to help desk tickets and troubleshoot technical problems in a timely manner.
• Train users on technology tools, security awareness, and system procedures.
• Document support activities and maintain knowledge base resources.

Data Management & Business Continuity

• Manage system backups and disaster recovery processes.
• Ensure data integrity, availability, and secure storage.
• Test backup and recovery procedures regularly.
• Support business continuity planning initiatives.
• Manage IT inventory, licensing, warranties, and equipment lifecycle processes.
• Evaluate and coordinate technology purchases and upgrades.
• Work with external vendors to resolve service issues and implement new solutions.
• Maintain accurate documentation of IT assets and configurations.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of experience in IT administration, systems administration, or technical support.
• Experience supporting Microsoft 365 and Windows environments.
• Strong understanding of networking concepts, TCP/IP, DNS, DHCP, VPNs, and firewall management.
• Experience with Active Directory and identity management.
• Knowledge of cybersecurity principles and best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• Microsoft certifications (e.g., Microsoft 365 Administrator, Azure Administrator).
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Familiarity with cloud platforms including Microsoft Azure.
• Experience with backup and disaster recovery solutions.
• Knowledge of endpoint management tools and mobile device management (MDM).

What IBCC Offers

• Competitive compensation and benefits package.
• Professional development and certification opportunities.
• Collaborative and mission‑driven work environment.
• Opportunity to contribute to strategic technology initiatives that support organizational growth.

IBCC is an Equal Opportunity Employer and values diversity in the workplace.