IT Systems Administrator.
State of Colorado
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Benefits offered by this job
Job summary
Colorado Legislative Council Staff is seeking an IT Systems Administrator to join the System Administration team. You will provide technical support to ensure continuous operation of IT assets for a diverse professional base, including legislators and staff in the Capitol building.
The role is a full-time, salaried state position with a hybrid in-person and work-from-home arrangement. Four-month sessions require more on-site presence, with remote work possible otherwise.
Qualifications
- 5+ years in IT System Administration or equivalent experience.
- Excellent customer service orientation.
- Strong teamwork and communication skills.
- Professional phone and desk-side etiquette.
- Ability to meet deadlines while multitasking.
- Security-conscious with proactive learning.
Responsibilities
- Provide excellent technical support with a focus on customer service.
- Monitor and respond to software/hardware issues across networking, servers, and related infrastructure.
- Manage IAM user accounts, rights, and permissions.
- Troubleshoot issues and document system events to ensure continuity.
- Improve processes and training.
- Collaborate across technical and business teams.
- Support multiple projects and back up teammates.
Skills
Tools
Job description
Colorado Legislative Council Staff, is the nonpartisan research and support agency of the Colorado General Assembly, the legislative branch of the State of Colorado. The Legislative Information Services (“LIS”) team, part of Legislative Council Staff, is responsible for the Colorado legislature’s information and technology.
Colorado Legislative Council Staff, is the nonpartisan research and support agency of the Colorado General Assembly, the legislative branch of the State of Colorado. The Legislative Information Services (“LIS”) team, part of Legislative Council Staff, is responsible for the Colorado legislature’s information and technology.
Since 1953, the Colorado Legislative Council Staff (LCS) has provided nonpartisan products and services to the legislature and the public to support and inform the policy making process, preserve the legislative institution, and promote transparency. You will be joining an organization with a rich history that is driven by our mission, vision, and values. Additional information about Legislative Council Staff can be found at: http://leg.colorado.gov/agencies/legislative-council-staff.
We’re seeking an IT Systems Administrator with technical and professional skills to be a part of our existing System Administration team. As a team member, you will make an impact on the future of legislative engagement in the Colorado community by providing technical support to ensure continuous operation of all IT related assets and services for our diverse professional customer base. Within this unique organization you will experience challenging work while directly contributing to the betterment of Colorado.
The Colorado General Assembly is a small but high-profile state government department with approximately 500 users including 100 legislators. LIS provides computing, network and storage technology infrastructure and systems support to all legislative staff, legislators and others in the Capitol building.
This is a full-time, salaried state employment, onsite position with limited work from home options. You must be authorized to work in the US. Persons seeking contract positions or visa sponsorship need not apply.
This position is a hybrid in-person and work-from-home (WFH) position. During the four-month legislative session (January to May), this position will be working in person about a quarter of the time to support the office and the needs of the legislature. During the eight-month legislative interim (May through December), and dependent upon coordination with other in-person staff, this position may work remotely unless required to come in-person for team meetings, project related work or other times when on-site presence is required.
The salary range for this position is $70k to $90k per year, with salary level within this range commensurate with education and experience. Legislative Council Staff employees are not members of the state personnel system.
- PERA retirement benefits, including the PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401K and 457 plans;
- Medical, dental, and vision insurance coverage;
- Automatic short-term and optional long-term disability coverage;
- Life and AD&D insurance;
- Flexible Spending Accounts (FSAs);
- A variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program; and
- Credit Union of Colorado membership eligibility.
- A minimum of three weeks of annual leave, based on tenure, and accrued on a monthly basis;
- Eleven annual paid holidays;
- Sick leave;
- Up to eight weeks paid family and medical leave;
- Flexible work schedules during the legislative interim;
- A generous compensation time policy.
You must have worked in IT System Administration for at least 5 years or have relevant experience.
- Demonstrate exceptional technical competency and be extremely customer service oriented;
- Possess a wide-range of problem-solving skills,
- Team player - able to work with immediate and extended team members and users at all levels;
- Professional phone and desk-side etiquette;
- Excellent verbal and written communication skills;
- Effective time management and ability to prioritize a high-volume workload;
- Ability to meet deadlines while multitasking across multiple projects;
- Strong technical aptitude, with initiative toward learning new skills and assignments;
- Willingness to learn, support and be an expert in existing technologies
- Proactive, independent and collaborative working style with minimal supervision;
- Take ownership of and be accountable for tasks, issues, projects and team;
- Able to de-escalate critical situations within the internal team or with external customers; and
- Follow through on self and team commitments.
- Provide excellent technical support with a focus on customer service;
- Monitor and respond: analyze, log and resolve software/hardware matters of significance pertaining to networking, servers, and related infrastructure, services and applications to meet business needs;
- Manage user accounts, rights, group policy, permissions, access rights, and other aspects of IAM with best-practices regarding privacy, and security.
- Proactively troubleshoot issues to isolate and diagnose system problems; document system events to ensure continuous functioning.
- Proactively improve upon existing process and training;
- Collaborate across various technical and business teams;
- Work on various projects and backup other team members as assigned.
You have worked for 5 years in the IT System Administration Field, or have relevant experience. You must have demonstrable experience to varying degrees in the following areas:
- Microsoft AD-DS, Group Policy, DNS, DHCP
- Manage network file, print, and application resources
- Maintenance of Microsoft Windows Servers and user accounts
- Identity and Access Management
- Backup and recovery job creation, retention, recovery testing, resiliency
- Application upgrades, conversions, and roll-outs
- Manage security practices and procedures for network environment
- LAN, VLAN’s, SAN, IPAM, network segmentation
- Collaboration tools and technologies
- 5 or more years of operations experience in a production IT environment
- Strong documentation skills
- Experience working with and contributing to strong IT teams
- Security-first mindset
- Cloud computing and storage solutions such as AWS
- Cloud-based email and collaboration tools
- Linux administration
- Containerization tools
- IBM/HCL Domino server administration
- VMWare
- COMPTIA A+/Server/Network+/Security+
- Experience in government, legislative, or regulated environments
- Endpoint management
- ManageEngine Suite
- Experience monitoring UPS systems (APC, Eaton, or equivalent)
- Experience managing IP Phone users, extensions, call queues, auto attendants, and main line routing
Legislative Council Staff is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to increasing the diversity of our staff. Therefore, we encourage responses from people of diverse backgrounds and abilities.
The Colorado Legislature is committed to the full inclusion of all qualified individuals. Our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.
If you have a disability and require reasonable accommodation for applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at LHRD.ga@coleg.gov or call 303-866-3393.
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