Session Information Specialist

State-of-Washington-Legislative-Support-Services; Olympia (WA); On-site; USD 28,000 - 41,000; Full time

Job summary

Legislative Support Services seeks Session Information Specialists to assist the public during the legislative session. You will respond to inquiries, forward messages to legislators, print and distribute legislative documents, and research information to support accurate responses.

Successful candidates will demonstrate strong customer service, clear communication, and the ability to navigate state government resources. Onsite, Monday–Friday during the session, with end date in 2027.

Qualifications

• Experience providing courteous, accurate information to the public.
• Ability to navigate government processes and explain them clearly.
• Strong research and written communication skills.

Responsibilities

• Answer questions on legislation and the legislative process, meeting times and locations.
• Forward constituent messages to Senators, Representatives, and the Governor.
• Conduct research to locate laws and agency rules relevant to requests.
• Assist the public with navigating the Legislative Website.
• Operate high-speed copiers to print bills and related documents.
• Perform other duties as required.

Skills

Customer service

Verbal communication

Research skills

Keyboarding

Education

Some college coursework

Tools

Microsoft Office

Legislative websites

Job description

Legislative Support Services

Legislative Support Services (LSS) provides a variety of support services to the Legislature, Legislative Agencies, and coordinates with State agency partners on the Washington State Capitol Campus. Our work groups include Administration, Audio-Visual, Facilities & Supply, the Legislative Gift Center, Video Services, Photography, Production & Design and the Legislative Information Center.

Legislative Information Center (LIC) is a service provided by the Washington State Legislature. Our mission is to provide courteous, accurate, and timely information about the Legislature and the legislative process to the citizens of Washington State and the members and staff of the Legislature.

Session Information Specialists

Session Information Specialists play an important role in supporting these efforts by responding to inquiries, receiving and forwarding messages to legislators, printing and distributing legislative documents, and researching legislative information and state agency and other resources. Successful candidates will demonstrate a strong commitment to customer services, accuracy, and providing helpful, professional assistance during the legislative session.

Typical Work/Duties

• Answer questions and provide information on legislation and the legislative process, meeting times and locations and other legislative matters.
• Answer questions about constituent issues and forward electronic messages to Senators, Representatives, and the Governor.
• Conduct research to help find laws and agency rules that may apply to a request.
• Provide guidance and assistance to the public and staff in navigating the Legislative Website.
• Operate high-speed copiers to print bills, bill reports, amendments and other legislative documents requested by the public.
• Perform other work as required.

Knowledge/Skills

• Basic knowledge of the structure of Washington State Government and the legislative process.
• Basic keyboarding, computer, and technology skills.
• Clear, pleasant speaking voice with strong verbal communication skills.
• Knowledge of grammar, spelling, and punctuation.

Ability To

• Maintain professionalism and composure when interacting with the public, staff, and legislators in all situations.
• Exercise sound judgment, discretion, and maintain confidentiality.
• Learn quickly and research to find answers.
• Communicate clearly and effectively, both verbally and in writing.
• Work independently as well as collaboratively within a team.
• Complete tasks accurately and efficiently while meeting deadlines.
• Must be able to work in a partisan environment in a nonpartisan capacity.

Education/Job Experience

• Some college coursework or a college degree or;
• Work or volunteer experience that demonstrates proficiency with basic phone and research skills or involves direct interaction with the public.

Other Requirements/Working Conditions

• This position is non-permanent and exempt from civil service rules.
• Successful candidates can expect to begin during the week of January 4, 2027, and continue through the anticipated end of the 2027 Legislative Session on April 25, 2027.
• Onsite, in-person attendance is required Monday – Friday, including holidays that take place during the legislative session.
• Vacation time is not approved during the legislative session.

Anticipated Timeline

• Applications will be accepted through November 15, 2026. Applicants will receive an email confirming receipt of their application within two business days.
• Interview invitations are expected to be sent between November 16 – 20, 2026. Interviews will be held December 2-4 and December 7-9, 2026.
• Job offers will be extended by December 18th with successful candidates expected to begin work during the week of January 4, 2027.

Legislative Support Services is an equal opportunity employer. We are committed to maintaining a respectful workplace and building an inclusive organization that reflects the diversity of the state we serve.

Persons requiring reasonable accommodation in the application process may contact HR Business Partner, Kacey Irwin at [e-mail] or 360-786-7337. Please dial 7-1-1 for TTY services or visit www.washingtonrelay.com.