IT Systems Administrator

Sertoma Star Services; Alsip (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with company ʔ?

Tuition assistance

13 paid holidays

Generous paid time off

Job summary

Sertoma Star Services is seeking an IT Systems Administrator to manage daily administration, support, and optimization of our technology systems. You will be the primary internal resource for business applications, user support, and vendor coordination, aligning with a three- to five-year technology roadmap.

You will collaborate with leadership to implement technology solutions, support large-scale projects, and ensure data security and system integrity across HRIS, payroll, ERP, CRM, and

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• At least 3 years of experience administering business systems, cloud-based platforms, or enterprise software.
• Experience with HRIS, payroll, case-management, Microsoft 365, ERP, CRM, or similar platforms.
• Experience managing user accounts, security groups, and configurations.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsibilities

• Administer, maintain, support, and optimize the organization’s business applications and technology systems.
• Manage user accounts, security roles, permissions, access levels, and system configurations.
• Troubleshoot system and application issues and provide timely technical support to employees.
• Monitor system performance, reliability, security, and availability.
• Support cloud-based business applications and data integrity; participate in data migration and system configurations.
• Lead assigned technical workstreams and daily implementation activities related to system upgrades and new technology solutions.
• Coordinate system testing, data validation, and issue resolution.

Skills

Technical troubleshooting

Analytical thinking

Project management

Communication

Independent work

Team collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related field

Tools

Microsoft 365

HRIS

ERP

CRM

Power Platform

Power Automate

Power BI

SQL

Job description

Department: Information Technology
Status: Full-time

Who We Are

At Sertoma Star Services, we’re on a mission to empower individuals with intellectual and developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve more than 2,000 individuals through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services was formed through the merger of two dynamic social services organizations, New Star and Sertoma Centre, combining more than 125 years of experience providing innovative, person-centered services. Our shared commitment is simple: to transform lives by delivering comprehensive services, choices, and opportunities in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star team, you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

As the IT Systems Administrator, you will be responsible for the daily administration, support, maintenance, and optimization of Sertoma Star Services’ technology systems. You will serve as the primary internal resource for business applications, user support, system administration, vendor coordination, and technology-related troubleshooting.

Sertoma Star Services is implementing a three- to five-year technology roadmap focused on replacing and modernizing core business systems, introducing new technologies, and increasing system integrations. In this role, you will partner with leadership and departmental stakeholders to support these initiatives, implement technology solutions, and respond to the organization’s evolving operational needs.

This position is ideal for someone who is adaptable, enjoys learning new technology, and can independently manage system administration responsibilities while supporting large-scale technology projects.

Responsibilities

Systems Administration and Support

Administer, maintain, support, and optimize the organization’s business applications and technology systems.

Manage user accounts, security roles, permissions, access levels, and system configurations.

Troubleshoot system and application issues and provide timely technical support to employees.

Monitor system performance, reliability, security, and availability.

Identify and recommend opportunities to improve system efficiency, functionality, and the overall user experience.

Support cloud-based business applications, including HRIS, payroll, case-management, Microsoft 365, ERP, CRM, and similar platforms.

Assist with maintaining the accuracy, integrity, and security of organizational data.

Systems Integration and Technology Implementation

Support and maintain integrations between business applications to promote accurate and reliable data flow.

Troubleshoot integration issues and coordinate with software vendors and technology partners to resolve technical problems.

Configure and build system functionality, workflows, automations, reports, and integrations using available platform tools.

Use APIs and low-code or no-code technologies to improve workflows and system functionality when appropriate.

Lead assigned technical workstreams and daily implementation activities related to system upgrades and new technology solutions.

Coordinate system testing, user-acceptance testing, data validation, configuration, and issue resolution.

Support data migration, data cleanup, system configuration, and implementation activities.

Participate in system evaluations, software upgrades, and future technology implementations.

Vendor and Project Coordination

Serve as the primary day-to-day contact for software vendors and technology partners.

Submit, coordinate, and monitor vendor support requests through resolution.

Maintain documentation regarding open system issues, vendor responses, and resolution timelines.

Support technology implementation projects and other organization-wide technology initiatives.

Assist with project planning, status reporting, testing, implementation, and post-launch support.

Participate in vendor demonstrations, software evaluations, and technology-selection activities.

Communicate project updates, risks, system issues, and recommended solutions to leadership and key stakeholders.

Documentation and Process Improvement

Create and maintain documentation for systems, configurations, integrations, security settings, procedures, and user guides.

Develop and maintain technology standards, operating procedures, and system-administration practices.

Identify opportunities to streamline workflows, automate manual processes, and increase operational efficiency.

Assist with technology-related compliance reviews, audits, data-integrity initiatives, and corrective actions.

Maintain accurate inventories of supported applications, integrations, licenses, vendors, and system access.

Develop training materials and procedural resources to support system adoption and consistent use.

Collaboration and Training

Partner with leadership and departmental stakeholders to understand operational needs and recommend appropriate technology solutions.

Provide end-user training and ongoing support for new systems, system enhancements, and updated processes.

Translate business needs into system requirements and technical solutions.

Collaborate with internal departments to promote consistent system practices and effective technology use.

Stay informed about emerging technologies, industry developments, and system-administration best practices.

Recommend technology improvements that support organizational goals and the agency’s long-term technology roadmap.

Attend all agency-mandated training within the required timeframes.

Maintain compliance with applicable licensing, funding, accreditation, safety, privacy, and state and federal regulatory requirements, as well as agency policies and procedures.

Perform other duties and special projects as assigned.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Information Systems, or a related field required. An equivalent combination of relevant education, training, certifications, and professional experience may be considered.

At least three years of experience administering business systems, cloud-based platforms, or enterprise software applications.

Experience supporting business applications such as HRIS, payroll, case-management, Microsoft 365, ERP, CRM, or similar platforms.

Experience managing user accounts, system permissions, security groups, access levels, and application configurations.

Experience working with third-party software vendors and technology partners to resolve technical issues.

Strong technical troubleshooting, analytical, and problem-solving skills.

Ability to evaluate business needs and recommend practical technology solutions.

Strong organizational and project-management skills, with the ability to manage multiple priorities and meet deadlines.

Excellent written, verbal, interpersonal, and customer-service skills.

Ability to communicate technical information clearly to employees with varying levels of technical knowledge.

Ability to work independently while collaborating effectively with leadership, vendors, and cross-functional teams.

Ability to maintain confidentiality and appropriately handle sensitive organizational and employee information.

Valid driver’s license, current automobile insurance, and an acceptable motor vehicle record required.

Ability and willingness to travel between Sertoma Star Services locations as needed.

Preferred Qualifications

Experience supporting software implementations, system conversions, or major system upgrades.

Experience working with system integrations, APIs, data imports and exports, or middleware solutions.

Experience with Microsoft Power Platform, Power Automate, Power BI, SQL, reporting tools, or other workflow-automation technologies.

Experience in healthcare, behavioral health, human services, nonprofit services, or another highly regulated environment.

Experience participating in technology planning, vendor selection, process improvement, or technology projects.

Relevant professional certification, such as Microsoft, CompTIA, ITIL, or a comparable credential.

Generous paid time off

13 paid holidays

Medical, dental, and vision insurance plans

Employer-paid basic life, AD&D, and long-term disability insurance

Employee Assistance Program

403(b) retirement plan with company match

Tuition assistance

Eligibility for Public Service Loan Forgiveness

Ongoing training and professional development opportunities

Health, Safety, and Culture

Sertoma Star Services is an equal opportunity employer that embraces the uniqueness of every person. We are committed to fostering an inclusive environment that is respectful and sensitive to individuals of all gender identities and cultural, socioeconomic, ethnic, religious, and racial backgrounds.

Our open-door, team-building approach supports both agency goals and employee success.