CILA House Manager

Sertoma Star Services; Alsip (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

401(k)/403(b) plan

Tuition assistance

Employee Assistance Program

Job summary

Sertoma Star Services is seeking a Residential House Manager to oversee day-to-day operations of CILA homes in the Chicagoland area and provide case management to residents.

You will coordinate medical, financial, and maintenance aspects, implement personal and behavioral support plans, supervise DSP staff, and ensure DHS Rule 116 compliance while maintaining strong family and community partnerships.

Qualifications

• Bachelor’s degree in Human Services preferred.
• At least 1 year experience with individuals with disabilities.
• At least one year of supervisory experience.
• Excellent verbal and written communication skills.
• Organizational and time management skills.
• Proficient with MS Office (Word, Excel, Outlook).
• Ability to work independently and complete tasks.
• BA in social service field; QIDP certification possible.
• DSP certification preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Coordinate and manage overall operations of assigned CILAs.
• Oversee personal support and behavioral plans per Sertoma policies.
• Assist with unearned income applications and related services.
• Coordinate interdisciplinary communication with teams and guardians.
• Maintain medical documentation per DHS Rule 116.
• Hire, train, and evaluate DSP staff; manage schedules.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Independent worker

Driver's license

Education

Bachelor's degree in Human Services

BA in social service field

QIDP certification preferred

DSP certification preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

Status: Full-time

Who We Are

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs. Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success. By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

As the Residential House Manager, you will oversee the day-to-day operations of assigned CILA homes in the Chicagoland area and provide case management services to those who reside within those homes.

• Coordination and management of the overall operations, medical, financial, and maintenance aspects of assigned CILAs.
• Responsible for overseeing implementation of personal support plans and behavioral plans, Sertoma Star Services’ policies and procedures, assess the needs of an individual on a continual basis.
• Create implementation strategies.
• Assist individuals supported with the applications and receipts of unearned income sources (ex- Medicaid, Social Security) and all applicable generic services.
• Coordinate and facilitate communication for Interdisciplinary team members that may include ISC, Community Day Services representatives, Employment Services, ABA Therapist, family or legal guardians, and neighbors.
• Have a working knowledge of people supported current medical conditions.
• Assist people supported with the management of medication and doctor appointments.
• Assist people supported with maintaining and reviewing all documentation concerning medical information in accordance with DHS regulations as it relates to Rule 116.
• Responsible for Interviewing, hiring, evaluations, and maintaining proper training and development of high-quality staff for direct support professional (DSP) positions.
• Maintain schedules for multiple sites; submit payroll information in a timely manner.
• Act as a liaison between people supported and their family, New Star and outside agencies.
• Advocate on behalf of people on assigned case load.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to safely lift and carry at least 50 lbs.
• Must be able to safely bend, twist, push, pull and reach.

Qualifications:

• Bachelor’s degree in Human Services field preferred
• At least 1 years of experience working with individuals with disabilities
• At least one year of supervisory experience
• Excellent verbal and written communication skills
• Organizational and Time Management skills
• Excellent computer proficiency (MS Office- Word, Excel and Outlook)
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• BA in social service area of study. Ability to be QIDP certified.
• DSP certified, preferred
• Must maintain a valid driver’s license and meet agency driving requirements
• Ability to wear PPE gear
• Preferably have experience in an educational environment
• Strong organizational and communication skills
• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan ForgivenessOngoing training and development opportunities

Health, Safety, and Culture

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.