IT System Manager

Hlbma; Savannah, Northern (GA, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

HLBMA LLC is seeking an IT System Manager in Savannah, GA to oversee and optimize company-wide application systems, ensuring business continuity across manufacturing facilities. The role focuses on ERP, MES, MCS, and WMS, with collaboration alongside IT Security to maintain a secure infrastructure.

You will manage day-to-day operations, resolve data discrepancies, design system enhancements, and drive digital solutions on the shop floor while coordinating with external IT partners to support

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, or a related field required.
• Minimum 7 years of experience in IT system operation and business systems support required.
• Deep understanding of EA and end-to-end data pipelines within manufacturing environments preferred.

Responsibilities

• Manage day-to-day operations and troubleshoot issues for core manufacturing systems (ERP, MES, MCS, WMS).
• Rapidly resolve business logic errors and data discrepancies.
• Monitor data integrity across interfaces (APIs, EAI, data transfers).
• Analyze user requirements to design and implement system enhancements.
• Lead projects for legacy systems and introduce new digital solutions.
• Establish user guidelines and conduct training for business users.
• Ensure 24/7 availability of servers, databases, and networks.

Skills

ERP/MES/WMS

ITSM & governance

Vendor management

Korean/English bilingual

Security collaboration

Education

Bachelor's degree in IT/CS/related

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT System Manager

Full Time Professional Savannah, Ellabell, GA, US

5 days ago Requisition ID: 1431

Summary

The IT System Manager oversees and optimizes company-wide business and production-critical application systems to ensure business continuity and operational efficiency across manufacturing facilities. This role is responsible for the stable operation of mission-critical systems including ERP, MES, MCS, and WMS. The position focuses on resolving day-to-day business issues on the shop floor and driving system and process improvement activities to maximize productivity, while collaborating closely with the IT Security team to maintain a secure infrastructure.

Responsibilities

• Manage day-to-day operations and troubleshoot issues for core manufacturing systems, including Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Material Control System (MCS), and Warehouse Management System (WMS)
• Rapidly resolve business logic errors, data discrepancies, and system process issues raised by production and business units
• Monitor and maintain data integrity across system interfaces (APIs, EAI, data transfers) to prevent operational bottlenecks
• Analyze user requirements from the manufacturing front lines to design, modify, and implement system enhancements
• Lead enhancement projects for legacy systems and manage the introduction of new smart factory modules or digital solutions to streamline workflows
• Establish user guidelines and conduct training sessions for business users regarding system changes and new features
• Apply and maintain firewall, VPN, and factory network security configurations in alignment with guidelines established by the IT Security team
• Support the deployment and integration of security solutions (DLP, DRM, and similar) to protect core manufacturing technologies and intellectual property
• Provide technical infrastructure support and execute remediation tasks during security vulnerability assessments and audits led by the IT Security team
• Ensure 24/7 availability of the underlying infrastructure supporting the applications, including servers (on-premise and cloud), databases, and network environments
• Oversee backup strategies and Disaster Recovery (DR) scenarios to minimize manufacturing downtime
• Manage contracts, SLAs, and technical collaborations with external IT partners, vendors, and SI/SM developers
• Maintain confidentiality of company, production, and business system information at all times
• Maintain regular and reliable on-site attendance
• Maintain cleanliness at work-site in accordance with 5S3R Standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container)
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, or a related field required

Experience

• Minimum 7 years of experience in IT system operation and business systems support required
• Proven experience operating and improving manufacturing applications such as ERP, MES, MCS, and WMS required
• Deep understanding of Enterprise Architecture (EA) and end-to-end data pipelines within a manufacturing environment preferred
• Strong knowledge of IT service management (ITSM) frameworks, system governance, and application lifecycle management preferred
• Experience managing external IT vendors, contracts, and service level agreements preferred
• Demonstrated reliable work history and consistent attendance in prior employment

Sponsorship

This position is not eligible for employment-based visa sponsorship, now or in the future. Candidates must possess current, unrestricted authorization to work in the United States.

Skills

• Strong technical knowledge of manufacturing application systems and supporting infrastructure
• Strong analytical and problem-solving skills with the ability to resolve system and data issues under production time pressure
• Strong coordination and interpersonal skills to collaborate effectively across business units, production teams, and external vendors
• Ability to translate manufacturing user requirements into system solutions
• Ability to develop user guidelines and deliver training to business users
• Korean and English bilingual proficiency required to coordinate directly with headquarters in Korea, including technical documentation review and system requirement discussions
• Ability and willingness to work flexible hours as needed to support production operations and coordinate with headquarters in Korea

Physical Requirements

• Sit and work at a computer for prolonged periods
• Use hands and fingers to operate computers, servers, network equipment, and office equipment
• Occasionally stand, walk, bend, reach, and move throughout office, server room, and production areas
• Occasionally lift, carry, or move IT equipment and materials up to 25 pounds
• Travel between company facilities as needed to support system operations
• Primarily office-based environment within a manufacturing facility, including server rooms and IT infrastructure areas
• Regular interaction with production teams, business units, executive leadership, external vendors, and headquarters personnel
• Occasional exposure to manufacturing and production areas requiring adherence to company safety policies and PPE requirements
• Regular exposure to confidential business, production, and intellectual property information requiring a high level of discretion
• Fast-paced environment requiring timely response to system issues, production disruptions, and project deadlines
• This position supports essential manufacturing systems operations. The role requires availability to support 24/7 system availability, and may require support during off-hours, weekends, shutdowns, or system emergencies to maintain production continuity and coordinate with headquarters.

HLBMA LLC is an Equal Employment Opportunity (EEO) employer that values the diversity of its workforce.