IT System Manager

HLBMA LLC; Ellabell (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

HLBMA LLC is seeking an IT System Manager to oversee and optimize mission-critical systems (ERP, MES, MCS, WMS) across manufacturing facilities. You will ensure 24/7 availability, drive enhancements, and collaborate with IT Security to maintain a secure infrastructure.

The role requires a Bachelor's in IT/CS/Engineering and at least 7 years of experience in IT system operations, along with strong coordination skills to work with headquarters in Korea. On-site role in Savannah/Ellabell, GA.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, or a related field required.
• Minimum 7 years of experience in IT system operation and business systems support required.
• Proven experience operating and improving manufacturing applications such as ERP, MES, MCS, and WMS required.

Responsibilities

• Manage day-to-day operations and troubleshoot issues for core manufacturing systems (ERP, MES, MCS, WMS).
• Resolve data discrepancies and system process issues raised by production and business units.
• Monitor data integrity across system interfaces to prevent operational bottlenecks.
• Analyze user requirements to design, modify, and implement system enhancements.
• Lead enhancements for legacy systems and introduce new smart factory modules or digital solutions.
• Establish user guidelines and provide training on system changes and new features.
• Maintain firewall, VPN, and factory network security configurations with IT Security guidelines.
• Support deployment and integration of security solutions to protect manufacturing tech and IP.
• Provide infrastructure support and remediation during security assessments and audits.

Skills

ERP/MES/WMS expertise

Systems troubleshooting

Data integrity

System enhancement design

Security collaboration

Technical training

Education

Bachelor's degree in IT/CS/Engineering

Tools

ERP

MES

MCS

WMS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT System Manager

Full Time Professional Savannah, Ellabell, GA, US

Summary

The IT System Manager oversees and optimizes company-wide business and production-critical application systems to ensure business continuity and operational efficiency across manufacturing facilities. This role is responsible for the stable operation of mission-critical systems including ERP, MES, MCS, and WMS. The position focuses on resolving day-to-day business issues on the shop floor and driving system and process improvement activities to maximize productivity, while collaborating closely with the IT Security team to maintain a secure infrastructure.

Responsibilities

• Manage day-to-day operations and troubleshoot issues for core manufacturing systems, including Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), Material Control System (MCS), and Warehouse Management System (WMS)
• Rapidly resolve business logic errors, data discrepancies, and system process issues raised by production and business units
• Monitor and maintain data integrity across system interfaces (APIs, EAI, data transfers) to prevent operational bottlenecks
• Analyze user requirements from the manufacturing front lines to design, modify, and implement system enhancements
• Lead enhancement projects for legacy systems and manage the introduction of new smart factory modules or digital solutions to streamline workflows
• Establish user guidelines and conduct training sessions for business users regarding system changes and new features
• Apply and maintain firewall, VPN, and factory network security configurations in alignment with guidelines established by the IT Security team
• Support the deployment and integration of security solutions (DLP, DRM, and similar) to protect core manufacturing technologies and intellectual property
• Provide technical infrastructure support and execute remediation tasks during security vulnerability assessments and audits led by the IT Security team
• Ensure 24/7 availability of the underlying infrastructure supporting the applications, including servers (on-premise and cloud), databases, and network environments
• Oversee backup strategies and Disaster Recovery (DR) scenarios to minimize manufacturing downtime
• Manage contracts, SLAs, and technical collaborations with external IT partners, vendors, and SI/SM developers
• Maintain confidentiality of company, production, and business system information at all times
• Maintain regular and reliable on‑site attendance
• Maintain cleanliness at work‑site in accordance with 5S3R Standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container)
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Industrial Engineering, or a related field required

Experience

• Minimum 7 years of experience in IT system operation and business systems support required
• Proven experience operating and improving manufacturing applications such as ERP, MES, MCS, and WMS required
• Deep understanding of Enterprise Architecture (EA) and end-to-end data pipelines within a manufacturing environment preferred
• Strong knowledge of IT service management (ITSM) frameworks, system governance, and application lifecycle management preferred
• Experience managing external IT vendors, contracts, and service level agreements preferred
• Demonstrated reliable work history and consistent attendance in prior employment

Sponsorship

This position is not eligible for employment-based visa sponsorship, now or in the future. Candidates must possess current, unrestricted authorization to work in the United States.

Skills

• Strong technical knowledge of manufacturing application systems and supporting infrastructure
• Strong analytical and problem-solving skills with the ability to resolve system and data issues under production time pressure
• Strong coordination and interpersonal skills to collaborate effectively across business units, production teams, and external vendors
• Ability to translate manufacturing user requirements into system solutions
• Ability to develop user guidelines and deliver training to business users
• Korean and English bilingual proficiency required to coordinate directly with headquarters in Korea, including technical documentation review and system requirement discussions
• Ability and willingness to work flexible hours as needed to support production operations and coordinate with headquarters in Korea

Physical Requirements

• Sit and work at a computer for prolonged periods
• Use hands and fingers to operate computers, servers, network equipment, and office equipment
• Occasionally stand, walk, bend, reach, and move throughout office, server room, and production areas
• Occasionally lift, carry, or move IT equipment and materials up to 25 pounds
• Travel between company facilities as needed to support system operations
• Primarily office‑based environment within a manufacturing facility, including server rooms and IT infrastructure areas
• Regular interaction with production teams, business units, executive leadership, external vendors, and headquarters personnel
• Occasional exposure to manufacturing and production areas requiring adherence to company safety policies and PPE requirements
• Regular exposure to confidential business, production, and intellectual property information requiring a high level of discretion
• Fast‑paced environment requiring timely response to system issues, production disruptions, and project deadlines
• This position supports essential manufacturing systems operations. The role requires availability to support 24/7 system availability, and may require support during off‑hours, weekends, shutdowns, or system emergencies to maintain production continuity and coordinate with headquarters.

HLBMA LLC is an Equal Employment Opportunity (EEO) employer that values the diversity of its workforce.