IT System Administrator 1 - Juneau

State of Alaska; Juneau (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

competitive wages

medical, vision, and dental benefits

personal leave

12 paid holidays per year

great retirement benefits

Job summary

State of Alaska is seeking an IT System Administrator 1 in Juneau to provide daily support for site file and print servers, manage Active Directory, and deploy GPOs. The role involves on-site work with occasional travel to remote sites and collaboration with IT teams to maintain network and server operations.

The position emphasizes PowerShell-based automation, basic datacenter tasks, and WAN support to ensure reliable access and secure configurations across the environment.

Qualifications

• Mentally competent in using Windows Server and AD domain services.
• Familiar with scripting and automation to streamline tasks.
• Experience with on-premises IT operations and infrastructure support.

Responsibilities

• Provide daily support for site file and print servers, ensuring reliable access and routine maintenance.
• Perform core Active Directory tasks including account maintenance and group membership updates, using PowerShell to automate tasks.
• Author, test, and deploy GPOs to ensure secure and consistent configurations across the environment.
• Assist with entry-level datacenter administration such as basic server provisioning and system monitoring.
• Support WAN network operations by helping plan, deploy, and troubleshoot Ethernet and Wi-Fi at remote sites.

Skills

Active Directory

PowerShell scripting

Group Policy

Network troubleshooting

Tools

Windows Server

AD Administrative Center

Job description

IT System Administrator 1 - Juneau (PCN 027018) | Workplace Alaska page has loaded.

The Department of Family & Community Services is recruiting for IT Systems Administrator 1 in Juneau!

This position is open to Alaska Residents Only.

What You Will Be Doing:

• Provide daily support for site file and print servers, ensuring reliable access, routine maintenance, prompt issue resolution, and traveling to remote sites as needed to address on-premises issues.
• Perform core Active Directory tasks—including account maintenance, group membership updates, and basic directory troubleshooting—while using PowerShell to streamline repetitive operations.
• Author, test, and deploy user and computer Group Policy Objects (GPOs) to support secure and consistent configurations across the environment.
• Assist with entry-level datacenter administration such as basic server provisioning, hardware handling, system monitoring, and performing scripted tasks with PowerShell.
• Support WAN network operations by helping plan, deploy, maintain, and troubleshoot Ethernet and Wi-Fi infrastructure, including hands-on work at remote sites to ensure stable network connectivity.

Mission and Values/Culture:

The mission of the Department of Family and Community Services (DFCS) is “To provide support, safety, and personal well-being for vulnerable Alaskans.”

The Network Services (NS) of DFCS works as a team with the Customer Service section of IT, Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure

Benefits of Joining Our Team:

• competitive wages
• generous medical, vision, and dental benefits
• personal leave
• 12 paid holidays per year
• great retirement benefits

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

The Working Environment You Can Expect:

This position's primary workplace will be in Juneau; offering several restaurants, coffee shops and seaside views all within walking distance. DFCS-IT/NS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented. This position is required to travel within the state 1-2 times per year, for a trip length of 1-3 days.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications.

Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in (INSERT COMPETENCIES FROM JOB CLASS SPEC ONLY)

• Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment.
• Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.

Equivalent to those typically gained by:

Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools.

Special Note:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession’s principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Additional Required Information

At the time of the interview, please provide the following:

• Copy of academic transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position. (Unofficial are acceptable but must include the institution name/URL on the transcripts). Please provide them at the time of the interview if they are not included in your application.
• A list of three (3) professional references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.

*Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For specific information in reference to the position please contact the hiring manager:

Phone [phone] (Statewide toll-free number)
[phone] (Juneau and out-of-state callers)