IT System Administrator

JetSoftPro; United States; Remoto; USD 65.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid vacation

Paid sick leave

Free English classes

Educational courses 50% reimbursement

Office sports activities

Parking for car and bicycle

Resumo da vaga

Jetsoftpro LLC is seeking an IT Administrator to cover the US time zone with a 7 PM–3 AM shift. You will manage device fleets (Windows/macOS), user access, patching, security, backups, and incident response.

Responsibilities include configuring developer environments (Docker, SDKs, IDEs), assisting with CI/CD workflows, and documenting handovers. 2+ years in IT, with strong Windows/macOS and IAM skills, are required.

Qualificações

• 2+ years as IT Administrator or IT Support (L2).
• Windows 10/11 administration incl. Group Policy.
• Hands-on macOS support and configuration.
• MDM with Intune/Jamf/Kandji or equivalent.
• Identity and access management experience (Azure AD/AD, Google Workspace, M365).
• Scripting in PowerShell and Bash/zsh for task automation.
• Experience with ticketing systems (Jira Service Management, Freshservice).
• English proficiency at B1 or higher.

Responsabilidades

• Set up and maintain Windows/macOS devices; onboard/offboard hardware.
• Manage user accounts, roles, MFA, and access revocation.
• Apply OS/software patches; manage antivirus/EDR; enforce disk encryption.
• Monitor device health and respond to alerts during the shift.
• Oversee backups of workstations and user data.
• Troubleshoot OS, software, network, VPN, and peripherals.
• Configure developer environments (Docker, SDKs, IDEs); escalate to DevOps.
• Handle tickets, maintain docs, and prepare shift handovers.

Conhecimentos

IT Administrator experience

Windows administration

macOS support

MDM management

Identity and access management

Scripting (PowerShell, Bash)

Ticketing systems

English (B1+)

Formação

Microsoft MD-102

Apple ACSP

CompTIA A+/Network+

Ferramentas

Docker

Git

CI/CD tooling

Intune

Jamf

Kandji

Azure AD

Okta

Jira Service Management

Freshservice

CrowdStrike

SentinelOne

Defender for Endpoint

Descrição da vaga

We are looking for asys admin to cover the US time zone. Working hours: 7PM to 3 AM.

Responsibilities:

• Device fleet: set up, maintain, and update Windows and macOS machines; handle hardware onboarding and offboarding.
• User access: manage accounts, roles, permissions, MFA, password resets, and access revocation for departing employees.
• Endpoint updates and security: apply OS and software patches, manage antivirus/EDR, enforce disk encryption (BitLocker, FileVault) and security policies.
• Monitoring: track device health and corporate services, respond to alerts during the shift.
• Backups: oversee backups of workstations and user data.
• Troubleshooting: resolve OS, software, network, VPN, and peripheral issues.
• Developer support: configure local environments (Docker, SDKs, IDEs, repository and VPN access), perform initial diagnosis of deployment issues, and escalator to DevOps.
• Tickets: handle user requests, maintain documentation, and prepare shift handovers.

Skills/Requirements:

• Experience: 2+ years as an IT Administrator or IT Support (L2).
• Windows: solid administration of Windows 10/11, including Group Policy.
• macOS: hands-on experience supporting and configuring macOS.
• MDM: Microsoft Intune, Jamf, Kandji, or similar.
• Identity and access: Entra ID (Azure AD) or Active Directory, Google Workspace or Microsoft 365, SSO (Okta, JumpCloud, etc.).
• Scripting: PowerShell and Bash/zsh for automating routine tasks.
• Ticketing systems: Jira Service Management, Freshservice, or similar.
• English: B1 or higher.

Nice to Have

• Basic understanding of Docker, Git, and CI/CD to communicate effectively with DevOps.
• Experience with EDR tools (CrowdStrike, SentinelOne, Defender for Endpoint).
• Basic AWS or Azure knowledge at the access-management level (IAM).
• Certifications: Microsoft (MD-102), Apple (ACSP), CompTIA A+/Network+.
• Familiarity with ITIL processes.

Night Shift Specifics

• Autonomy: able to resolve user issues independently without team backup.
• Escalation: clear judgment on when to escalate an incident to on-call DevOps and when it can wait until morning.
• Communication: clear written handovers for the day shift.
• Schedule: consistent availability from 7 PM to 3 AM with an agreed rotation of days off

We offer:

• Paid vacation
• Paid sick leave
• Free English classes
• Payment for educational courses, certificates (50%)
• Different sports activities in the office (badminton, tennis, darts, gym)
• Fully equipped office with car and bicycle parking

Get in touch with us. We'd love to hear from you.