IT System Administrator

SMI Management; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

SMI is a leading technology producer in the human services field with over 50 years of family-owned tradition. The System Administrator will design, build, and support the MFT environment, automating data moves between SMI, clients, and partners to meet contractual security requirements.

The role emphasizes scripting (Python, PowerShell), ITIL processes, and proactive monitoring to improve reliability and reduce manual effort while ensuring data is transferred securely and on time.

Qualifications

• Experience with managed file transfer (MFT) concepts and platforms.
• Experience with security technologies and data transfer compliance.
• Proficient in scripting with Python and PowerShell; ability to automate tasks.
• Familiarity with ITIL service management principles and processes.

Responsibilities

• Administer and support the enterprise MFT platform including users, partners, certificates, keys, and schedules.
• Design, develop, test, deploy, and maintain file transfer jobs and workflows via SFTP, REST APIs, and SQL.
• Develop and maintain automation scripts for file handling and reporting.
• Monitor transfers, troubleshoot failures, perform root-cause analysis, ensure on-time delivery.
• Onboard clients, vendors, and partners with connection testing and credential exchanges.
• Follow ITIL incident, problem, and change management practices.
• Provide Tier II/III escalation support for complex issues.
• Support scanning equipment and check printing operations.
• Assist project implementations and system deployments.

Skills

MFT concepts

SFTP/FTPS/HTTPS

Python

PowerShell

ITIL

Scripting & automation

Windows 11

Communication skills

Tools

SQL database connections

SQL

TLS certificates

PGP encryption

REST APIs

Microsoft Windows

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

The System Administrator is responsible for the administration, automation, and support of the company's managed file transfer (MFT) environment and the scripting and integrations that securely move data between SMI, its clients, and its partners. This individual designs, builds, schedules, monitors, and troubleshoots file transfer jobs and workflows; develops scripts and automation that improve reliability and reduce manual effort; and ensures that data is transferred accurately, securely, and on time in accordance with contractual obligations and applicable security requirements. This individual participates in technical research and development to enable continuing innovation within the infrastructure and may also assist project teams with technical issues. These activities include the definition of needs, benefits, and technical strategy; research and development within the project; technical analysis and design; and support of IT operations staff in executing, testing, and rolling out solutions. Other duties may be assigned.

Key Functions/Responsibilities

• Administer and support the enterprise managed file transfer (MFT) platform, including user accounts, trading partners, certificates and keys, schedules, and system configuration.
• Design, develop, test, deploy, and maintain file transfer jobs and workflows integrating internal systems, clients, and vendors using SFTP, REST APIs, and SQL database connections.
• Develop and maintain automation scripts (Python and PowerShell) for file handling, data processing, reporting, and routine administrative tasks.
• Monitor file transfer activity; troubleshoot failed or delayed transfers; perform root-cause analysis; and ensure timely file delivery in accordance with service-level commitments.
• Onboard and support clients, vendors, and trading partners, including connectivity testing, credential and key exchanges, and firewall/network coordination.
• Follow ITIL service management best practices, including incident, problem, and change management processes.
• Provide Tier II/III escalation support for service desk tickets and complex enterprise system issues.
• Support scanning equipment and check printing operations.
• Provide technical support for project implementations and system deployments.
• Collaborate with IT management and cross-functional teams while maintaining awareness of contractual obligations for supported business lines.
• Plan, organize, and prioritize work activities to ensure uninterrupted operations.

Knowledge Of

• Managed file transfer (MFT) concepts, methodologies, and platforms.
• File transfer protocols and security technologies, including SFTP, FTPS, HTTPS, REST APIs, PGP encryption, SSH keys, and TLS certificates.
• Scripting and automation languages, including Python and PowerShell.
• Microsoft Windows 11 operating systems.
• Computer hardware, software, operating systems, and peripheral devices.
• ITIL service management principles and practices.
• Modern office practices, procedures, and equipment.
• Departmental and organizational policies and procedures.
• Standard testing and quality assurance methodologies.
• Effective oral and written communication practices.
• Interpersonal communication techniques utilizing tact, patience, and professionalism.

Ability To

• Communicate effectively both verbally and in writing.
• Demonstrate professionalism, respect, and courtesy when interacting with colleagues and customers.
• Plan, prioritize, and organize work effectively.
• Work independently with minimal supervision when required.
• Collaborate effectively as a member of a team.
• Develop, test, troubleshoot, and maintain scripts and file transfer workflows.
• Analyze system logs and diagnose failures across applications, networks, and partner c