IT System Administration-Journey - Learning Management System (LMS) Administrator

Shoreline Community College; Shoreline (WA); On-site; USD 95,000 - 124,000; Full time

Job summary

Shoreline Community College is seeking a Learning Management System Administrator in the eLearning Resources Department. You will lead deploying and maintaining Canvas and related tools to support teaching and learning across campus.

As the technical lead, you will ensure secure, compliant LMS operations, integrate LTI tools, and collaborate with faculty and staff to enable innovative, technology-enhanced learning experiences while supporting a range of learning-focused technologies.

Qualifications

• Bachelor's degree in educational technology, instructional design, computer science, adult education or related field, or equivalent combo of education and work experience.
• Two years’ experience with system configuration and support of a major software system, preferably a learning management system.
• Education/experience may substitute year-for-year.

Responsibilities

• Lead overall LMS system management and related tasks, such as customization, configuration, installation, integration, maintenance, monitoring, operation, planning, and testing.
• Test interfaces and updates to LMS and integrations in pre-production and production environments.
• Serve as the tier 2 technical support for LMS and related apps; troubleshoot and resolve issues for students, faculty and staff.
• Ensure FERPA compliance and secure system practices.
• Manage integrations for user accounts, courses, enrollments, and automated functions.
• Collaborate with eLearning staff, faculty, and campus partners to implement innovative technology-enabled learning solutions.

Skills

System troubleshooting

Customer service

Time management

Multitasking

Written communication

Team collaboration

Education

Bachelor's degree in educational technology or related field

Tools

Canvas LMS

HTML/CSS/JS

Job description

Date of First Consideration: October 7, 2026. Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.

OFM Salary Range for IT System Administration- Journey: 06IT -$94,601 (Step A) -$124,136/yr (Step L), depending on years of experience* Salary is set by WA Office of Financial Management and is not negotiable. Salary listed is inclusive of King County Pay Premium. *Step M at $127,235 is attainable for those who have 6 consecutive years working in a WA State institution.

The Learning Management System (LMS) Administrator is a full-time, classified position within Shoreline College’s eLearning Resources Department and reports directly to the Director of eLearning Services. This position is the technical lead and system administrator responsible for deploying and maintaining a range of technologies to support teaching and learning including the college’s learning management system (currently Canvas), integrated technologies such as lecture capture, web conferencing, and a suite of other learning-focused technology tools. The Learning Management System Administrator works collaboratively with coworkers in the eLearning department, Technology Support Services, and others across campus to ensure stable learning systems and to enable innovative approaches to learning through technology.

• Lead overall system management and related tasks, such as customization, configuration, installation, integration, maintenance, modification, operation, planning, and testing.
• Conduct testing and piloting of new tools and updates to LMS and integrated technologies prior to installing and deploying into a live production environment. Test interfaces between the LMS and related applications or integrations with other systems in both pre-production and production environments.
• Serve as the single point of technical support for issues requiring tier 2 intervention for the LMS and all related/integrated applications. Identify, research, troubleshoot and resolve issues, provide support solutions via email, phone, video call, or other technology to students, faculty and staff.
• Ensure user role permission levels, and system practices are in place to ensure regulatory compliance with FERPA (Family Educational Rights and Privacy Act).
• Manage and extend integrations which control user account creation/deletion, user rights, courses, enrollments, and other automated functions.
• Responsible for awareness, assessment, editing, and testing custom HTML, CSS and JS code in LMS and maintaining/ troubleshooting issues with this coding as needed, particularly after the monthly LMS updates.
• Collaborate with members of the eLearning department, faculty, and other college staff to develop and implement innovative solutions for technology-enabled teaching, student support, course design, and assessment.

Education & Experience:

• Bachelor's Degree from an accredited institution in educational technology, instructional design, computer science, adult education or related field, or equivalent combination of education and work experience
• Two years’ experience with system configuration and support of a major software system, preferably a learning management system
• Education/ experience may substitute year for year

Knowledge Of:

• Learning Management System Administrator role/tasks and able to ensure security of the systems
• General digital accessibility knowledge as these impact Canvas and other eLearning-supported tools
• HTML/CSS and Javascript
• Ability to successfully integrate LTI 1.3 tools into the LMS
• Microsoft Office tools including Sharepoint, Outlook, Teams; Zoom and other internet applications

Skill In:

• Taking initiative to problem solve issues that arise through effective troubleshooting and research
• Providing effective customer service for both students and faculty
• Fostering a climate of belonging through multicultural awareness and responsiveness
• Giving attention to detail, with accuracy, while completing tasks within competing deadlines
• Preparing clear and concise written materials for dissemination to diverse audiences
• Establishing and maintaining effective working relationships at all organizational levels
• Demonstrating effective time management, multitasking, and coordinating work activities with multiple partners. Ability to meet competing deadlines and priorities
• Ability to work with a diverse group of students, staff, and the public in a friendly, courteous and helpful manner

You can’t check off every listed “Knowledge of” and “Skill in?”

Studies have shown that some candidates are less likely to apply to jobs unless they meet every single qualification – even if they might be a great fit for the role!

Physical Work Environment:

The College provides services both online and in-person. This position will perform work in a standard office setting, use standard office equipment and physically attend meetings. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

Terms Of Employment/Salary:

This position is allocated to pay range 06IT, under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with a schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.