IT Support & Training Intern - Cross-Platform Tech Help

Keysight Technologies; Santa Rosa (CA); On-site; USD 37,000 - 40,000; Full time

Job summary

Keysight Technologies in Santa Rosa, CA, is seeking an on-site IT support specialist. The role focuses on helping employees adopt productivity platforms and resolve issues across devices from iPhone to laptop.

Ideal candidates have strong people skills, experience with Microsoft environments, and familiarity with collaboration tools like Teams/Zoom and SharePoint. Hours are typically 8am–5pm PST, on site in Santa Rosa.

Qualifications

• Solid understanding of hardware and software platforms across iOS, Android, Windows and Mac OS.
• Familiar with Microsoft environment on mobile and PC platforms.
• Excellent interpersonal skills with ability to explain technical concepts to users.

Responsibilities

• Provide hands-on, face-to-face training and problem solving for Keysight employees.
• Assist users with productivity platforms (Microsoft Office 365 cloud, Knowledge Management, Concur, etc.).
• Resolve issues and maintain service quality during scheduled customer appointments.

Skills

Hardware & software platforms (iOS/安卓/

Microsoft environment (Mobile/PC)

People skills

Audio-visual experience

Collaboration tools (Teams/Zoom/ShareP

Command line (Windows/Mac)

ActiveSync & Active Directory

MDM experience

Job description

Keysight Technologies in Santa Rosa, CA, is seeking an on-site IT support specialist. The role focuses on helping employees adopt productivity platforms and resolve issues across devices from iPhone to laptop.

Ideal candidates have strong people skills, experience with Microsoft environments, and familiarity with collaboration tools like Teams/Zoom and SharePoint. Hours are typically 8am–5pm PST, on site in Santa Rosa.